Principal Operational Vendor Manager - Single Digital Patient Record

Position: Principal Operational Vendor Manager
Award: Health Manager Level 5
Employment Type: Permanent Full-time

• Opportunity to work from our modern Chatswood/St Leonards office
• Attractive salary from $173,345 up to $193,906 + 12% Super and annual leave loading
• Allocated day off per month, salary packaging, discounted fitness passport and more!
• Join the team enriching health in millions of ways every day through digital innovation

Applications Close: 11:59pm, Wednesday 18th February 2026

About Us – Single Digital Patient Record (SDPR), NSW Health
Be part of the team leading the largest digital transformation in Australia’s public health history. NSW Health’s SDPR program is transforming the way patient care is delivered and experienced - creating a single, secure, holistic, and integrated view of patient information across the entire state.

By connecting every corner of the NSW public health system, this groundbreaking program empowers clinicians and care teams with real-time access to unified patient data - enabling safer, more transparent, and quality care for every person, anywhere.

Join us now and contribute to the millions of ways we're enriching health every day.

About the Opportunity
As a Principal Operational Vendor Manager of our SDPR, you will lead the development and management of a portfolio of external IT services, ensuring operational excellence and strategic alignment across NSW Health.

This role offers the opportunity to drive vendor governance and service delivery performance, guiding negotiations, managing strategic supplier relationships, and producing high-quality insights for senior leadership. You will work with tools and frameworks that support IT Service Management, Service Level Agreements (SLAs), and performance metrics, while collaborating with NSW Health entities and external partners to create consistent, scalable vendor management practices.
 

In this role, you will:

• Lead the development and management of the SDPR Operational Vendor Management function, overseeing a portfolio of external IT services throughout their lifecycle. 
• Drive operational efficiencies and provide strategic advice through expert commercial, technical, and professional capability. 
• Guide negotiations and foster long-term supplier relationships, managing expectations and resolving conflicts effectively. 
• Deliver high-quality insights and authoritative advice on supplier service delivery performance to senior leadership. 

• Collaborate with NSW Health entities and external partners to build consistent, scalable vendor management practices and uplift resilience.

  
   

About You
We are looking for someone who has:
 

• Proven experience in vendor management and IT service delivery, with strong commercial and negotiation skills. 
• Ability to build strategic relationships and influence stakeholders across complex, multi-entity environments. 
• Strong analytical and reporting capability, providing insights and authoritative advice to senior leadership. 
• Excellent communication and conflict resolution skills, with a focus on collaboration and long-term partnerships. 
• Knowledge of IT Service Management frameworks and supplier governance, ideally within large-scale or healthcare settings

You will succeed in this role if you: 

• Enjoy working in an environment where no two days are the same. 
• Are motivated by tight deadlines and problem solving on the go. 
• Can juggle multiple priorities while staying calm and outcome focused. 
• Thrive when collaborating with others to deliver results in a fast moving space. 

Need more information?

• Position description
• Check out our diversity and inclusion commitment 
• Learn more about Single Digital Patient Record  

Working at SDPR
Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:
 

• Professional growth and career development
• Allocated day off per month
• Salary packaging 
• Various health and wellbeing programs to support our team

How to apply
Share with us your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience.

We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we’re eager to see your personality and get to know the person behind the application!

Role-specific enquiries: If you have any questions about the role, please contact the hiring manager Michaela Cashman at michaela.cashman@health.nsw.gov.au 

General recruitment and adjustment enquiries: If you require assistance, have any questions about the recruitment or require adjustments to the recruitment/interview process, please contact Vaaruni Narayana at Vaaruni.narayanaiyengar@health.nsw.gov.au 

Additional information

• This role may require evening, night, weekend and/or shift work, in accordance with operational needs and Award provisions.
• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months. 
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).

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