Knowledge Management Analyst - Single Digital Patient Record

Position: Knowledge Management Analyst
Award – Health Manager Level 3
Employment Type: Permanent Full Time

• Opportunity to work from our modern Chatswood/St Leonards offices
• Attractive salary from $132,236 up to $150,222 + 12% Super and annual leave loading
• Allocated day off per month, salary packaging, discounted fitness passport and more!
• Join the team enriching health in millions of ways every day through digital innovation

Applications Close: 11:59pm, 19 February 2026

About Us – Single Digital Patient Record (SDPR), NSW Health
Be part of the team leading the largest digital transformation in Australia’s public health history. NSW Health’s SDPR program is transforming the way patient care is delivered and experienced - creating a single, secure, holistic, and integrated view of patient information across the entire state. 

By connecting every corner of the NSW public health system, this groundbreaking program empowers clinicians and care teams with real-time access to unified patient data - enabling safer, more transparent, and quality care for every person, anywhere. 

Join us now and contribute to the millions of ways we're enriching health every day.
 

About the Opportunity
As a Knowledge Management Analyst you will be supporting teams across the organisation to use, maintain and improve shared knowledge resources. You will work closely with service desk staff, technical resolver groups, product and service owners, and customers to uplift practice maturity, support onboarding activities, and help embed consistent, ITIL‑aligned approaches to knowledge management across a complex service environment. 

You will facilitate workshops, coaching sessions and community forums, contribute to service improvement initiatives, and maintain high‑quality records, training materials and reports. Using your analytical skills, you’ll identify gaps in adherence, interpret data to uncover improvement opportunities, and collaborate across directorates to ensure the Knowledge Management function remains effective, well‑governed and aligned with business needs.  

About You

We are looking for someone who has:

• Experience supporting IT Knowledge Management functions within complex service environments, ideally with familiarity in ITIL frameworks and ITSM platforms.
• Effective communicator who can facilitate workshops, lead discussions, and collaborate confidently with stakeholders at all levels.
• Strong analytical skills, with the ability to interpret complex information, identify gaps, and develop practical, business‑focused solutions.
• Experience in coaching others, supporting onboarding, and helping teams build capability through training, guidance and consistent practice.
• Exposure thriving in a fast‑paced environment, balancing competing priorities while maintaining a constructive, collaborative and customer‑focused

You will succeed in this role if you:

• Enjoy working in an environment where no two days are the same. 
• Are motivated by tight deadlines and problem solving on the go. 
• Can juggle multiple priorities while staying calm and outcome focused. 
• Thrive when collaborating with others to deliver results in a fast-moving space. 

Need more information?

• Position description
• Check out our diversity and inclusion commitment
• Learn more about Single Digital Patient Record

Working at SDPR

Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:

• Professional growth and career development
• Allocated day off per month
• Salary packaging
• Various health and wellbeing programs to support our team
   

How to apply

Share with us your most up to date resume (up to 5 pages), highlighting your relevant skills and experience and response to the targeted question below.   

Targeted question: In 300 words or less, can you describe a time when you led the successful introduction of a new Knowledge Management process, library, or improvement initiative, and then embedded continual Knowledge Management uplift (CSI) practices? What strategies did you use to ensure strong stakeholder adoption, consistent adherence to Knowledge Management standards, and sustained, measurable improvement over time? 

We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we’re eager to see your personality and get to know the person behind the application!

Role-specific enquiries: If you have any questions about the role, please contact the hiring manager Michael Ormerod at Michael.Ormerod@health.nsw.gov.au 

General recruitment and adjustment enquiries: If you require assistance, have any questions about the recruitment or require adjustments to the recruitment/interview process, please contact Vaaruni Narayana at Vaaruni.narayanaiyengar@health.nsw.gov.au

Please note:
Additional information 

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• This role may require evening, night, weekend and/or shift work, in accordance with operational needs and Award provisions. 

#SDPRIA