Administration Officer, Booking & Admissions
Key role in managing elective admissions & waiting lists for surgical patients
Your work directly enables access to care for western Sydney's community
Build expertise in NSW Health patient administration systems & policy
Coordinate, manage & streamline elective admissions to deliver seamless patient experiences at Westmead.
Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 3
Remuneration: $71,072.43 - $73,287.41 Per annum
Hours Per Week: 38
Location: Westmead Hospital
Where you'll be working
Westmead Hospital's Admissions and Bookings Office is a critical operational hub ensuring patients move efficiently and safely through the elective surgery pathway. You will work in a professional, supportive team that values accuracy, compassion and a strong customer service ethic.
WSLHD is one of NSW's largest health districts, providing services to a richly diverse community of over 1 million people.
Work alongside nursing, medical and administrative teams in a collaborative environment focused on patient-centred care.
Access to salary packaging, Employee Assistance Program and learning opportunities within one of Australia's largest public health organisations.
Located at Westmead – a hospital precinct with easy access to public transport and amenities.
What you'll be doing
This position is responsible for ensuring the effective and efficient management of Waiting Lists and elective admissions within the Admissions and Bookings Office, providing professional, high-quality customer support for patients and staff.
Manage the administrative processing of elective admissions through receipt and processing of Recommendation for Admission (RFA) forms, checking forms for compliance, entering data onto the electronic Waiting List and booking clinic and theatre appointments.
Liaise with medical, nursing and administrative staff both within the hospital and from external services including private consulting rooms, community health services and correctional services.
Utilise highly developed customer relations skills to deliver a positive customer experience whilst demonstrating empathy, compassion and respect in all interactions, being sensitive to the diversity of cultural backgrounds within our community.
Monitor and audit Waiting Lists on a daily, weekly and monthly basis in accordance with relevant policies and procedures including NSW Health Waiting Time and Elective Surgery Policy.
Identify obstacles to optimal service delivery, suggest initiatives to improve processes and implement new ways of working whilst protecting patient privacy and confidentiality in all activities.
How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.
Relevant experience in admissions and bookings processes.
Experience with computerised patient administration systems.
Sound knowledge of NSW Health Waiting Time and Elective Surgery Policy.
Experience in a customer service role demonstrating effective interpersonal skills.
Demonstrated ability to work productively within a team, and to work autonomously when required.
Demonstrated time management and organisational skills to manage competing priorities.
Demonstrated understanding of Medical Terminology.
Behind every smooth patient journey is a skilled, dedicated administrator. At WSLHD your expertise in bookings and admissions directly supports access to care for over one million people. Join us and be part of a NSW Health team enriching health in western Sydney every day.
Requisition ID: REQ644955
Applications Close: 8th April 2026
Need more information ?
Find out more about applying for this position.
Review the detailed Position Description for insights into role requirements and criteria.
Explore the selection process, employment checks, outcomes and notifications.
For inquiries about the role, contact Lidiya Malinov at Lidiya.Malinov@health.nsw.gov.au
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .
Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.
Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
