Team Leader, Patient Liaison Officer
Do you have a passion for Revenue and Leadership? Royal North Shore Hospital is looking for a Patient Liaison Team Leader to manage the day-to-day operations of the Patient Liaison Team.
Employment Type: Permanent Full Time
Position Classification: Health Manager (Level 1)
Remuneration: $1,618.21 - $2,152.82 per week
Hours Per Week: 38
Requisition ID: REQ541688
Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.
NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.
Where you'll be working
Royal North Shore Hospital
What you'll be doing
The Senior Patient Liaison Officer is responsible for supervising the day to day activities of the patient liaison team for Royal North Shore Hospital (RNSH), including the successful delivery of inpatient support services.
The Senior Officer works to maintain a high degree of compliance with Federal and State Government regulations, as well as applicable Ministry of Health and Northern Sydney Local Health District (NSLHD) policies and procedures.
People of Aboriginal and/or Torres Strait Islander background encouraged to apply.
Candidates will need to meet the following criteria:
- Certificate III in Health Administration and/or extensive experience in health administration roles combined with extensive knowledge of patient financial classifications within eMR and private health insurance requirements applying to public hospital patients (including a working knowledge of PBRC).
- Experience with supervising staff to meet organisational targets and a proven ability to manage and prioritise workloads of staff to meet competing demands as well as staff rostering and leave management.
- Demonstrated ability to train and develop a flexible team of patient liaison staff to meet current and future organisational demands and facilitate organisational-wide change as it relates to patient documentation and billing.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Alice Fera on Danielle.Fera@health.nsw.gov.au
This is a NSW Health Category A position which requires immunisation and screening for certain diseases. The full list of requirements are outlined in the NSW Health OASV Policy (Page 11). You will be required to complete the OASV Undertaking/ Declaration Form and TB Assessment Tool during the recruitment process. Please upload this with your application along with any other vaccination evidence that you may have.
Applications Close: 6 January 2025
