SCHN Patient and Family Engagement Lead
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- The Sydney Children's Hospitals Network
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- REQ537760 Requisition #
Position Classification: Health Mgr Lvl 2
Remuneration: 109857 - 129624 full time equivalent base salary range (excludes super, leave loading and salary packaging)
Hours Per Week: 18
Requisition ID: REQ537760
Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives.
Additional information:
- An eligibility list may be created for future permanent part time and temporary part time vacancies.
What you'll be doing
- Implement and lead the Patient and Family Engagement components of the Sydney Children’s Hospitals Network (SCHN) Clinical Governance Framework, as informed by the SCHN Strategic Plan, the National Safety and Quality Health Service (NSQHS) Standards and any other relevant NSW Health materials with the support of the Patient and Family Engagement - Network Manager.
- Support and develop the Network’s capacity to engage patients, families and community members in the strategic planning, delivery and evaluation of services in a way which is consistent with the International Association of Public Participation (IAP2). This will be achieved through the creation of effective and accessible processes, training and support and information.
- Support and develop the Network’s capacity in achieving and maintaining accreditation against the NSQHS Standards (2nd ed.) with a focus on the specific requirements in the Partnering with Consumers Standard.
- Qualifications in (or currently studying for a qualification) a welfare/healthcare discipline or equivalent experience
- Demonstrated ability in working in partnership with patients, families and carers
- Demonstrated ability to build staff capacity to support patients, families and carers
- High level interpersonal communication and written skills including the ability to consult, engage and negotiate effectively with a broad range of internal and external stakeholders
- Demonstrated ability to work independently and effectively across a range of differing tasks
- Excellent project management skills, including managing multiple projects and deadlines
- Able to demonstrate qualities such as integrity, warmth, humility, friendliness and enthusiasm.
- A capacity to understand complaint management and conflict resolution
SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers. We encourage all suitably qualified applicants to apply. If you identify as an Indigenous Australian or as a person with a disability, please contact us if you would like some more information about our recruitment process.
Aboriginal and Torres Strait Islander people are encouraged to apply. We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children’s Hospitals Network. Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application.
Please refer to the Application Guide and NSW Policy Directive PD2024_015 Occupational Assessment Screening and Vaccination Against Specified Infectious Diseases for vaccination requirements.
This position requires a Working with Children Check (WWCC) issued by the Office of the Children’s Guardian. For more information on how to apply for the clearance, please visit the Office of the Children’s Guardian Website https://ocg.nsw.gov.au/
NSWHealth is committed to child safety in line with the Child Safe Standards. SCHN is committed to maintaining a child safe culture that upholds the rights of children and young people. We strive to ensure children and young people feel safe, supported, and are included in their care. Existing staff of SCHN and those seeking employment are required to prioritise the safety, welfare and wellbeing of children and young people in their care and take action to keep them safe from harm and abuse.
Applicants holding visas with working rights may be considered for temporary appointment (up to the expiry date of their visa) where no suitable local applicant is identified.
Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Marguerite Pain on Marguerite.Pain@health.nsw.gov.au
If you are Aboriginal or Torres Strait islander wishing to apply for this role and want to speak with an Aboriginal person/representative from the Sydney Children’s Hospital Network please contact Wayne Dargan on wayne.dargan@health.nsw.gov.au
For technical support please contact the customer services team on 1300 679 367 and select option 3.
Applications Close: 11/01/2025
