Patient Experience Officer (Identified)
Employment Type: Permanent Full Time
Position Classification: BI Clerk Gde 4
Remuneration: $70,508.9 - $72,124.35
Hours Per Week: 38
Requisition ID: REQ528378
Location: Broken Hill
- The Patient Experience Officer is a passionate, empathetic individual who cares deeply about people particularly our vulnerable populations
- This position is responsible for enhancing communication, particularly between the patient, families, carers and clinical staff
- In all areas of the Broken Hill Health Service including presentations of the Emergency and COVID-19 departments, the focus of the role is maintaining and improving the experience for patients and their carers to promote, foster and enhance a greater patient experience through positive and effective communication
What is on offer
- 5 weeks paid annual leave every year
- Salary packaging (pay less tax!), and enjoy up to $9k for living expenses + $2.6k meal & entertainment, includes Remote Housing Benefit
- Paid Allocated Day Off (ADO) Every Month
- Fitness Passport
- Novated Lease
- Support through advanced education & training
- A comfortable country lifestyle that supports balance & wellbeing
About the Far West LHD
The Far West Local Health District is one of 15 LHDs under NSW Health, providing high quality public health services to the communities in far west NSW. Our vision is to create excellence in rural and remote healthcare.
Key to our success of course, is our people. Our workforce is inclusive and diverse. We employ well over 800 clinicians and support staff across our 9 health facilities in Broken Hill, Balranald, Dareton, Ivanhoe, Menindee, Tibooburra, Wentworth, White Cliffs and Wilcannia. In the Far West LHD, we are working together to make a real difference to the health outcomes for our communities. We encourage you to consider joining our friendly team for a meaningful and rewarding career in rural and remote healthcare.
How to apply
To be considered for this position, please ensure you address the selection criteria in the application as thoroughly as possible:
- To be a person of Aboriginal or Torres Strait Islander descent. Aboriginal / Torres Strait Islander is a genuine occupational qualification and is authorised under Section 14(d) of the Anti-discrimination Act 19.
- Demonstrated extensive experience in customer service.
- Excellent communication, including interpersonal and negotiation skills, with a demonstrated ability to effectively manage relationships and work as part of a team.
- Demonstrated time management and organisation skills, including the ability to work independently and within a multidisciplinary team.
- Demonstrates high level of computer literacy skills with proficiency in Microsoft Office applications, data management systems or willingness to learn.
- Demonstrated ability to problem solve, and work in a multidisciplinary environment.
The Welcome Experience
The Welcome Experience in Broken Hill connects you and your family with local people and local resources to help you settle in and feel at home in your new community faster.
Learn more at www. nsw.gov.au/welcomeexperience
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Georgia Bartley on Georgia.Bartley@health.nsw.gov.au
Applications Close: Monday 25th November 2024
Stepping Up
The Stepping Up Website is a resource designed to help Aboriginal job applicants apply for positions within NSW Health.
If you are an Aboriginal person and wish to obtain more information about applying for a role with us, please visit:
Empower, listen and act together
Together, we can make a positive difference in the lives of all children, young people and families within our community to keep them safe from harm and to empower children's voices.
At Far West Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences, but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of Aboriginal and/or Torres Strait Islander background, people with a disability and people from the LGBTQI+ community to apply.
