Administration Officer Level 3 - Newcastle Community Health Podiatry

Join our dedicated team at the Podiatry and High-Risk Foot Service, where we provide vital care for patients with complex foot health needs.


Remuneration: $68,338.79 - $70,468.72 p.a. + Superannuation + Salary Packaging
Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 3
Location: Newcastle Community Health Service
Work Hours: Monday to Friday, 8:00 AM – 4:30 PM
Hours Per Week: 38
Requisition ID: REQ536344
Applications Close: Sunday 12^th January 2025


As the Administration Officer, you will be the backbone of our high-volume podiatry service, responsible for ensuring the efficient coordination and administration of patient bookings and service delivery. Office hours are: Monday to Friday, 8:00 AM – 4:30 PM


Why join our team?
You will be joining a supportive and collaborative team of around 10 professionals. The team culture is inclusive, and you will be encouraged to develop your skills further within the role. As part of your ongoing professional development, we offer training and access to resources to expand your knowledge and expertise.


The opportunity:
As the main point of contact for patients and clinicians across our six sites, you will provide coordination and administrative support as required. The role is based at Newcastle Community Health Service and will also require you to assist at the central reception desk on Level 2 of JHH once per fortnight. Daily duties will include:

• Managing a busy phone line for all six service locations, handling high volumes of calls.
• Coordinating appointments for patients, ensuring smooth and efficient scheduling.
• Scanning documents and managing patient information.
• Collaborating with clinicians to ensure seamless service delivery.
• Handling diary coordination, including arranging appointments for specialists and clinic staff.
• Weekly ordering of consumables and liaising with couriers for delivery of necessary equipment.

A job-share arrangement may be considered


We are seeking an Administration Officer who is:

• Proactive and organised: Able to take initiative and manage tasks efficiently.
• Adaptable and resilient: Able to navigate a fast-paced environment and manage competing priorities.
• A strong communicator: Exceptional verbal and written communication skills are essential, particularly in liaising with patients and clinicians.
• Experienced in high-volume administration: Previous experience handling high-volume phone lines and managing bookings in a healthcare setting is highly desirable.
• Supportive and compassionate: Able to engage with diverse clients and provide support when needed.
• Efficient and detail-oriented: Ability to work independently and ensure that processes are completed quickly and accurately.

Desirable skills (but not essential):

• Experience working in healthcare administration, especially within a podiatry or clinical setting.
• Knowledge of medical terminology or previous experience with healthcare-specific software.

What's on offer at HNELHD:

At Hunter New England Local Health District (HNELHD), enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:

• 4 weeks annual leave
• Paid parental leave
• Salary packaging options
• Fitness Passport
• Employee Assistance Program (EAP) for staff and family members
• Sustainable Healthcare: Together towards zero
• Proximity to shopping and other services
• Opportunity to work and collaborate with a range of non-clinical and clinical professionals

Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
3) An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies. 
4) We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.  

For role related queries or questions contact Julie Zwarteveen on Julie.Zwarteveen@health.nsw.gov.au 

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Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 
 
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: http://bit.ly/HNEHealthSteppingUp. 
 

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.  

Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. 

HNE Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.  
 
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