Waitlist Coordinator

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 5
Remuneration: $82,337.78 - $84,205.25 Per Annum + Super + Salary Packaging 
Hours Per Week: 38
Requisition ID: REQ686325
Location: Tamworth Hospital
Closing Date: Thursday 03 September 2026

Make a difference every day by helping ensure patients receive timely access to planned surgery.

About the role

The Patient Services Department at Tamworth Hospital is seeking a highly organised and detail-focused professional to join the team in a key role managing the hospital’s surgical waiting lists.

Reporting to the Patient Services Manager, you will play an important role in ensuring patients are appropriately booked within their Clinical Urgency Category (CUC) timeframe, in accordance with NSW Health surgical access policies and waiting list management guidelines.

This is an opportunity to make a meaningful contribution to patient care behind the scenes. Effective waiting list management helps patients access their planned care at the right time and supports the hospital to deliver safe, efficient and equitable services.

What you’ll do

In this role, you will:

• Manage surgical waiting lists and coordinate elective surgery bookings to support timely patient admissions.
• Plan and prioritise surgical waiting lists at least three months in advance.
• Communicate with treating specialists, healthcare providers and patients to facilitate effective waiting list management.
• Monitor administrative workflows and support a high standard of accountability, professionalism and service delivery.
• Maintain accurate waiting list information and complete regular daily, weekly and monthly audits.
• Prepare and report monthly ESAP data to the Executive Team as required.
• Communicate and document accurate, timely information to support informed decision-making and patient care planning.
• Identify strategies to meet patient and organisational objectives within appropriate timeframes.
• Contribute to a positive workplace culture that reflects HNE Health values and the NSW Health Code of Conduct.
• Support ongoing quality improvement, professional development, workplace safety and culturally respectful practices.

What we’re looking for

Our ideal candidate will have:

• A sound understanding of surgical waiting list policies and processes.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Highly accurate data entry and administrative skills.
• The ability to organise, prioritise and manage competing demands.
• A commitment to delivering high-quality, patient-focused administrative services.

Experience in waiting list management is valuable; however, the right candidate will also be supported to develop their knowledge and skills in the role.

Essential Criteria

• Medical Terminology qualification (or equivalent experience) with demonstrated experience in using medical terminology in the workplace

Why join Hunter New England Health?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Salary packaging options
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service

• Fitness Passport for you and your family
  
   

What you'll be doing

Provide management of selected surgical waitlists and the coordination and scheduling of elective surgery cases under the supervision of the Patient Services Manager in conjunction with the Theatre Nurse Managers.

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. 

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.   

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact hnelhd-diversity@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. 

An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.

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