Switchboard Telephonist - Casual - Targeted
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Join our fast-paced and essential Switchboard team!
Employment Type: Casual
Position Classification: Telephonist Level 2
Remuneration: $33.05 - $34.40 + 12% Super + Salary Packaging
Requisition ID: REQ614862
Closing Date: Monday 3rd November
Location: John Hunter Hospital | Awabakal Land
Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.
About The Role
We are currently seeking enthusiastic and reliable Casual Switchboard Operators to join our hospital’s front-line communications team. If you're a calm and clear communicator, love being part of a team, and thrive under pressure, this could be the perfect role for you.
As a Switchboard Operator, you’ll be the first point of contact for internal and external callers, handling a high volume of calls (over 6,000 per day) with professionalism and care. Working as part of a dedicated 24/7 team, you’ll manage general enquiries, emergency communications, and coordinate paging and rosters for doctors, patients, and healthcare staff.
This role is more than answering phones — you’ll play a vital part in hospital operations, including:
- Responding to and directing incoming calls and enquiries
- Paging doctors, staff, and managing group alerts
- Supporting internal departments with outbound calls and message relay
- Assisting with hospital-wide emergency and disaster response communications
- Maintaining accurate communication logs to meet compliance standards
About You:
We're looking for someone who:
- Communicates clearly and compassionately over the phone and in person
- Can multi-task in a high-pressure environment
- Is highly organised and detail-oriented
- Has experience in a similar switchboard, reception, or customer service role (desirable)
- Is flexible and available for rotating shifts across a 7-day, 24-hour roster
- Works well both independently and as part of a team
Healthcare experience or familiarity with medical terminology is an advantage but not essential. Full training provided.
Benefits:
At Hunter New England Health enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day:
- Sustainable Healthcare: Together towards zero
- Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance
- Salary packaging options - up to $11,600 plus novated leasing
- Fitness Passport for health and well-being - discounted gym options for you and your family
- Employee Assistance Program (EAP) for staff and family members
Additional Information
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Claire Feltis on claire.feltis@health.nsw.gov.au
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: http://bit.ly/HNEHealthSteppingUp.
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.
Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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