Outpatients Administration Officer - Casual - Targeted
Bring your people skills to a role that truly makes a difference
Employment Type: Casual
Position Classification: Administration Officer Level 2
Remuneration: $32.30 - $33.37 + 12% + Salary Packaging
Requisition ID: REQ614846
Closing Date: Tuesday 11th November
Location: John Hunter Hospital | Awabakal Land
Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.
About The Role:
We are seeking motivated and customer-focused individuals to join our John Hunter Outpatients Contact Centre, located on the James Fletcher Campus. You’ll be part of a large and dynamic service supporting outpatient specialties across John Hunter Hospital, providing exceptional service and administrative support to patients and clinicians.
This is an excellent opportunity to join a supportive team that values collaboration, flexibility, and professional growth.
Provide friendly and professional customer service to patients and clinical teams
Manage outpatient bookings, enquiries, and referrals efficiently
Accurately maintain patient information using hospital systems
Collaborate with colleagues to support smooth clinic operations
Demonstrate flexibility and adaptability in a dynamic, fast-paced environment
About You
You are someone who thrives in a team environment and takes pride in delivering high-quality customer service. You will bring:
Excellent communication and interpersonal skills
Strong time management and organisational abilities
Proficiency in computer and administrative systems
Flexibility to work varying shifts between 6:00am – 6:00pm (Monday to Friday)
A positive, adaptable, and professional attitude
What We Can Offer
Supportive managers and a friendly, team-oriented environment
Comprehensive training and education provided
Monday to Friday roster – no weekend work
Access to the Employee Assistance Program (EAP) for wellbeing support
Opportunities for career development within the Hunter New England Health network
Benefits:
At Hunter New England Health enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day:
Sustainable Healthcare: Together towards zero
Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance
Salary packaging options - up to $11,600 plus novated leasing
Fitness Passport for health and well-being - discounted gym options for you and your family
Employee Assistance Program (EAP) for staff and family members
Additional Information
If you are currently employed with HNE Health in a position of the same grade, you may not need to submit an online application to be considered. Please contact the hiring manager to discuss your options first.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Claire Feltis on claire.feltis@health.nsw.gov.au
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: http://bit.ly/HNEHealthSteppingUp.
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.
Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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