Administration Officer Level 3 - TIPS - Targeted

Employment Type: Temporary Full Time until November 2027
Position Classification: Administration Officer Level 3
Remuneration: $73,915.12 - $76,218.80 Per Annum + Super + salary Packaging 
Hours Per Week: 38
Requisition ID: REQ691837
Location: Tamworth Hospital
Closing Date: Sunday 13 September 2026

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.
 

Looking for a role where your organisational skills make a real difference? Join the Tamworth Integrated Pain Service (TIPS) and become part of a dedicated multidisciplinary team supporting people living with chronic non-cancer pain across the Hunter New England Northern sector.

About the Team

TIPS is a specialist multidisciplinary pain service providing both acute inpatient and chronic outpatient care. Based at Tamworth Rural Referral Hospital, the service operates Monday to Friday, 8:00 am to 4:30 pm, and supports patients across the region.

You'll work alongside an experienced team including Pain Medicine Specialists, Clinical Nurse Consultants, a Clinical Nurse Specialist, Physiotherapist, Senior Psychologist, Dietitian and Administration staff who are committed to delivering high-quality, patient-centred care.

About the Role

As the Administration Officer, you'll play a vital role in ensuring the smooth day-to-day operation of the service by providing high-quality administrative and executive support to the multidisciplinary team.

Reporting operationally to the CNC3/Operations Manager and administratively to the Manager, Outpatient Administration, your responsibilities will include:

• Providing professional administrative and secretarial support to patients, families/carers and clinicians.
• Delivering executive assistance to the Operations Manager and Pain Medicine Specialists.
• Managing complex outpatient waiting lists and coordinating patient appointments.
• Supporting group programs across Tamworth, Armidale and Narrabri.
• Maintaining patient outcome data and ensuring accurate information management.
• Coordinating billing processes and preparing monthly financial and activity reports.
• Managing correspondence, clinician Outlook calendars and Workplace Health and Safety coordination.
• Contributing to efficient service delivery and timely patient access to care.

About You

We're looking for someone who thrives in a busy environment and enjoys working both independently and as part of a collaborative team.

You'll bring:

• Excellent communication and interpersonal skills.
• Strong organisational, prioritisation and time management skills.
• The ability to manage competing priorities and meet deadlines.
• Well-developed problem-solving skills and attention to detail.
• A commitment to providing outstanding customer service and responding sensitively to the needs of patients and their families.
• Confidence working collaboratively with a multidisciplinary healthcare team.

Essential Criteria 

• Medical Terminology qualifications and/or demonstrated experience.

What We Offer

At Hunter New England Health, we invest in your success.

You'll receive:

• Comprehensive local orientation and handover from the current Administration Officer.
• Specialist induction training with the Hunter Integrated Pain Service (HIPS) at John Hunter Hospital, the Tier 3 tertiary support service for TIPS.
• A fully equipped workstation with the tools you need to succeed.
• Access to study leave and professional development opportunities.
• The opportunity to be part of a supportive team delivering meaningful care to rural and regional communities.

If you're an organised, proactive administration professional who enjoys making a positive impact behind the scenes, we'd love to hear from you.

Why join Hunter New England Health?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Salary packaging options
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service

• Fitness Passport for you and your family
  
   

What you'll be doing

Information for Applicants:

“This is a targeted recruitment under Rule 26 of the Government Sector Employment (General) Rules 2014 where only Aboriginal or Torres Strait Islander people are considered eligible to apply for this role.”

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. 

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.   

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact hnelhd-diversity@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. 

An eligibility list will be created for future temporary full or part time vacancies.

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