Principal Support Specialist - HCM/HR/Payroll

Principal Support Specialist – HCM/HR/Payroll

• Health Manager Level 5: $173,345 - $193,906 pa (plus 12% superannuation and annual leave loading)
• Opportunity to work from our modern Chatswood Office
• Salary packaging, up to 12 extra days off per year, fitness passport and more!

Applications Close: 11:59 pm, 17 February 2026

About the Opportunity

Join eHealth NSW and play a critical role in enabling statewide health operations through Oracle Applications support. We are seeking a Principal Support Specialist – HCM/HR/Payroll to deliver specialist techno-functional support for Oracle Applications, ensuring the stability, accuracy, and optimisation of HR, Payroll, and HCM processes that underpin NSW Health’s operations for over 180,000 employees.

This role is essential to maintaining continuity of critical workflows, supporting Oracle eBusiness and Oracle HCM upgrades, and driving continuous improvement so frontline healthcare professionals can remain focused on delivering exceptional patient care.

Role Purpose

As Principal Support Specialist - HCM/HR/Payroll, you will manage and resolve Level 2 and Level 3 escalations, support Oracle eBusiness and Oracle HCM periodic upgrades, coordinate the deployment of changes into production, and perform System Integration Testing (SIT) to ensure quality and compliance. Key responsibilities include:

• Provide expert techno-functional support for Oracle HR, Payroll, and HCM applications.
• Support Oracle eBusiness and Oracle HCM upgrades, including impact analysis, testing (SIT/UAT), and deployment to production.
• Collaborate with business stakeholders and vendors like Oracle to deliver high-quality solutions and continuous improvement initiatives.
• Contribute to the continuity of HR, Payroll, and HCM workflows while driving continuous improvement.

About You

You are a proactive problem solver with a strong technical and functional background in Oracle HR, Payroll, and HCM. You thrive in complex enterprise environments and can balance technical expertise with excellent stakeholder engagement skills. You bring:

• Deep functional and technical knowledge of Oracle HCM/HR/Payroll and related workflows.
• Proven experience in Oracle HR/Payroll/HCM production support – managing and resolving Level 2 and Level 3 incidents, defects, and escalations.
• Hands-on experience with Oracle HCM Cloud quarterly upgrades – including impact assessment, testing (SIT/UAT), and deployment to production.
• Ability to perform end-to-end System Integration Testing (SIT) – ensuring stability, accuracy, and compliance of HCM and eBusiness changes before release.
• Strong SQL and troubleshooting skills to investigate data, interface, and workflow issues.
• Understanding of ITIL processes – especially incident, problem, and change management within enterprise support environments.

What will set you apart:

• Experience with other Oracle eBusiness and Cloud modules in addition to HR/Payroll/HCM.
• Experience supporting or integrating Oracle Finance, SCM, ERP, and EPM solutions.
• Knowledge of integrations and middleware tools (OIC, SOA, APIs) to support end-to-end process troubleshooting.
• Exposure to custom Oracle solutions and in-house applications used within large enterprises like eHealth NSW.
• Hands-on experience with automation, monitoring, or performance optimisation tools.
• Strong background in business process re-engineering and continuous improvement initiatives.

This role is internally referred to as Principal Digital Specialist – Workforce Applications.

How to apply

Share with us your cover letter and most up to date resume (up to 5 pages). In your cover letter, please highlight your relevant skills and experience in the key business area/s required for the role.

We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we’re eager to see your personality and get to know the person behind the application!

For further discussions around the role or recruitment process, including adjustments, please contact our Talent Advisor or Hiring Manager, Victor Yan at Victor.Yan1@health.nsw.gov.au and quote REQ637424.

Need more information?

• Position Description
• Find out how we hire at eHealth NSW
• Check out our diversity and inclusion commitment
• Learn more about us at eHealth NSW

Working at eHealth

At eHealth NSW, we’re leading the digital transformation of Australia’s largest health system. As NSW Health’s digital centre of excellence, we design, build and support world-class ICT solutions that improve patient care across the state.

Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day such as flexible work options, professional growth and career development, allocated day off per month, salary packaging and various health and wellbeing programs to support our team.

Additional information

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• If you reside outside of NSW, please confirm in your application you are willing to relocate should you be successful for the role.