Manager GoodSAM Program
Salary Range: $132,236 - $150,222 per annum + 12% super and benefits (Health Mgr Lvl 3)
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Application Close: Midnight on 18 January 2026
About the Opportunity
Lead and drive the continual development, optimisation and enhancement of the GoodSAM platform to ensure it continues to deliver high-quality, effective solutions that mobilise registered volunteer responders and strengthens community resilience that contributes to improved out of hospital cardiac arrest survival outcomes. The Manager GoodSAM will provide leadership and strategic direction for the program, embedding a focus on community impact into all aspects of the program, while sustaining and improving performance, scalability and integration with evolving clinical and operational needs. The Manager GoodSAM provides leadership and direction to the responder follow-up team.
The position manages internal and external relationships, offering professional and timely advice in relation to clinical, operational and stakeholder matters relating to the ongoing development and utilisation of GoodSAM. The Manager GoodSAM is also responsible for ensuring effective coaching, counselling and mentoring of staff to foster growth and adaptability within the responder follow-up team.
About You
The ideal candidate is a strategic and collaborative leader who is passionate about improving community outcomes and strengthening responder networ
You will bring experience managing complex programs, optimising digital platforms, and driving continuous improvement in a clinical, operational or corporate environment.
You excel at building strong relationships with a wide range of stakeholders and providing clear, timely advice. With sound technical insight, you can work across teams to enhance system performance, streamline processes, and support integration with evolving organisational needs.
You are an effective people leader who fosters a positive, respectful culture and supports staff through coaching, mentoring and guidance. Highly organised and adaptable, you manage competing priorities with ease and communicate confidently through reports, presentations and stakeholder engagement.
Overall, you are proactive, solutions-focused, and committed to ensuring the GoodSAM program continues to grow, perform and deliver meaningful community impact.
What’s on Offer?
Permanent employment, providing job security and stability
Allocated Days Off (ADO) once a month + Additional Public Holiday
Generous salary packaging options to help you increase your take home pay
Collaborative and supportive team
Accessible via Public Transport
How to Apply
Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.
Question 1: Provide an overview whereby you have used multi-channel, contemporary communication to maximise your message dissemination and understanding. What were your considerations in choosing and using the methodology and what was the outcomes?
Question 2: Provide an example of a time when you experienced difficulties when communicating and influencing your ideas to a manager or community group. How did you manage it?
Click here for the Role Description and Position Conditions and General Information
Additional Information
Applicants will be assessed against the essential criteria articulated in Role Description
NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
Eligibility lists and talent pools may be created and used to fill permanent or temporary vacancies over the next 18 months at the same, or other locations that are at the same grade and capability level.
Contact People
Please contact Ian Johns on Ian.Johns@health.nsw.gov.au if you have any questions about this role.
For Aboriginal candidates who would like to talk to NSW Ambulance's Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website.
Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self.
About NSW Ambulance
NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.
NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve.
We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!
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