Manager Clinical Volunteer Program Development
Employment Type: Permanent Full-Time
Salary Range: $132,236 - $150,222 per annum + 12% super and benefits (Health Mgr Lvl 3)
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Application Close: Midnight on 18 January 2026
About the opportunity
An exciting new role leading and shaping the future of the NSW Ambulance Clinical Volunteer. As Manager, Clinical Volunteer Program Development, you will guide the design, implementation and evaluation of programs that support clinical volunteers across the state. You will play a key strategic role in improving program quality, strengthening governance and reporting, and ensuring service delivery aligns with NSW Ambulance priorities and community needs. Working closely with the Associate Director Community Resilience and the Senior Manager Clinical Volunteers, you will help set service priorities, lead quality improvement activities, and drive initiatives that support safe, effective and timely care. You will also contribute to major change management processes, develop strong partnerships with internal teams and external organisations, and support the integration of care across hospital, community, aged and social care settings.
About you
You are an experienced and forward-thinking health program leader with a strong background in program development, strategic planning, and service improvement.
You bring a deep understanding of health service delivery and the broader care environment, including aged care, community health, government agencies and NGOs.
Your ability to evaluate program performance, analyse data and drive quality improvement will be key to your success.
You excel at managing multiple complex programs, engaging stakeholders with competing priorities, and navigating operational challenges while keeping long-term goals in focus.
Your strong communication, negotiation and interpersonal skills allow you to work confidently with senior leaders, clinicians and partner organisations.
You are a people leader and you model respectful, professional behaviour and support staff through coaching, development and early intervention when workplace issues arise.
You are organised, adaptable and committed to delivering programs that improve volunteer engagement, enhance service delivery and contribute to better health outcomes for communities across NSW.
What’s on Offer?
Permanent employment, providing job security and stability
Allocated Days Off (ADO) once a month + Additional Public Holiday
Generous salary packaging options to help you increase your take home pay
Flexible Work Agreements may be negotiated
A unique opportunity to advance your career with one of Australia’s leading health organisations.
How to Apply
Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.
Question 1: Describe about a time when you experienced professional disagreement with a clinical course of action. Provide a brief overview, outline your actions and reflections on both your management of the situation and your personal reflection/growth.
Question 2: Provide an overview whereby you have used multi-channel, contemporary communication to maximise your message dissemination and understanding. What were your considerations in choosing and using the methodology and what was the outcomes?
Need more information?
Click here for the Role Description and Position Conditions and General Information
Additional Information
Applicants will be assessed against the essential criteria articulated in Role Description
NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
Eligibility lists and talent pools may be created and used to fill permanent or temporary vacancies over the next 18 months at the same, or other locations that are at the same grade and capability level.
Contact People
Please contact Ian Johns on Ian.Johns@health.nsw.gov.au if you have any questions about this role.
For Aboriginal candidates who would like to talk to NSW Ambulance's Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website.
Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self.
About NSW Ambulance
NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.
NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve.
We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!
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