Contact Centre - Outpatients

Employment Type: Temporary Full Time
Position Classification: Administration Officer Level 2
Remuneration$33.59 - $34.70 Per Hour + Superannuation
Location: James Fletcher Campus in Newcastle
Hours Per Week: 38
Requisition ID: REQ643724
Applications close: Sunday 5^th April 2026

Delivering exceptional administrative support to ensure safe, efficient, and patient-focused care

About HNE Health

At HNE Health, we are committed to providing safe, high-quality care to every patient, every time. Our teams are dedicated to improving health outcomes for our communities while fostering a supportive, inclusive, and collaborative environment for our staff. Working with us means contributing to meaningful patient care and being part of an organisation that values excellence, respect, and continuous improvement.

 
The Opportunity

We are seeking a dedicated Administration Officer to join our team. This role is the first point of contact for patients, visitors, and staff, providing essential administrative and customer service support. The successful candidate will play a vital role in ensuring smooth day-to-day operations, maintaining accurate records, and supporting both clinical and non-clinical staff to deliver high-quality care.

Key Accountabilities

• Provide professional, responsive customer service in person, via phone, and email.
• Maintain accurate patient records, admissions, discharges, transfers, and billing using electronic medical record systems.
• Deliver administrative support including ordering, invoicing, correspondence, and filing.
• Implement and maintain organised systems for documentation and information management, ensuring compliance with privacy and confidentiality obligations.
• Assist with inter-hospital transfers, patient transport arrangements, and preoperative coordination.
• Support meetings through agenda preparation, minute-taking, and arranging video/teleconferencing facilities.
• Record and follow through on maintenance requests for the ward/unit.
• Prioritise workload effectively in a busy and demanding environment while maintaining accuracy.

Key Challenges

• Managing competing service requests from multiple teams and departments.
• Ensuring accurate, timely, and consistent delivery of administrative support under time pressures.
• Balancing operational priorities while maintaining patient-focused service.

About You

You are a professional, proactive, and highly organised individual who thrives in a fast-paced environment. You have a strong commitment to providing excellent customer service and understand the importance of accuracy, attention to detail, and confidentiality in a clinical setting.

You are confident using computer systems, electronic medical records, and office software to support efficient and effective operations. You communicate clearly, respectfully, and effectively with patients, families, and colleagues, ensuring a positive experience for all.

You are collaborative, reliable, and adaptable, able to manage competing priorities while maintaining a high standard of work. You demonstrate initiative, problem-solving skills, and the ability to work independently as well as part of a team. Above all, you align with HNE Health Values and the NSW Health Code of Conduct, ensuring professionalism, respect, and excellence in everything you do.

Why Join Us? 

• Expand your skills and open yourself to future opportunities within healthcare
• Access NSW Health benefits including salary packaging, novated leasing, and Fitness Passport
• Be part of a supportive team where your contribution truly matters
• Access to the Employee Assistance Program to promote your wellbeing

Need more information?
  1) Click here for the Position Description
  2) Find out more about applying for this position
For role related queries or questions contact Bonnie Bridge on Bonnie.Bridge@health.nsw.gov.au

• This position is full time; however, part time arrangements will be considered after a review of practicality
• To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. 
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.    

Information for Applicants: 

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 
 
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp 
 
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.  

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. 

 At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au  for confidential support.   

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.  
 
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