Zone Manager 2025 - Statewide
Employment Type: Permanent and Temporary Full Time (Up to 18 months)
Position Classification: Operational Manager Level 3
Remuneration: $150,457 - $171,522 per annum
Hours Per Week: 38
Requisition ID: REQ557016
Your role
NSW Ambulance is seeking applications from high calibre, contemporary leaders to appoint to Zone Manager positions across New South Wales.
The aim of this advertisement is to create a talent pool of successful applicants for permanent and temporary vacancies (up to 18 months).
As a Zone Manager, you will be responsible for liaising with various levels of management under your command, ensuring physical, financial, and human resources support the delivery of high-quality operational Ambulance services to the community.
You will be responsible for overseeing ambulance operations across a Zone, including the production requirements for workforce planning, industrial relations, education, and welfare of staff within budgeting constraints.
This position is suitable for candidates who are motivated to take a lead role in establishing a positive workplace culture and monitoring and implementing strategies to achieve performance against agreed indicators for the zone.
About You
We are looking for candidates who have extensive experience in operational service delivery, in an emergency medical setting or a similar environment. You will have demonstrated your ability to take a command role in the event of a large-scale incident and have used various programs to manage escalations.
You will have demonstrated knowledge of operational compliance and government requirements and show the ability to report against assigned controls and accountabilities within a reporting framework. Conceptual, analytical and problem-solving skills are all necessary in this role, with a particular emphasis on encouraging and developing strong leadership and stakeholder relationships.
Successful candidates will be required to attend an assessment centre at Sydney Operations Centre at Sydney Olympic Park or virtually on Microsoft Teams. If you are interested in finding out more about the assessment centre process, more information can be found here in the Assessment Centre Guide for Applicants.
Additional Information
To view the position conditions and general information about this role, click here.
We also encourage you to review the Role Description to help you gain a better understanding of the role and its requirements. Click here to access the Role Description.
How to apply
If you are interested in the role and wish to apply, please apply through ROB.
If you are a NSW Health employee, please ensure you use your StaffLink login in ROB so the system can identify that you are internal to NSW Health.
When applying, please ensure you attach your most recent CV and address the two targeted questions in the application:
1. When have you been required to lead a team or teams through a complex and serious scenario, such as a breach in policy or a performance issue impacting patient care. How did you lead through this complexity and what was the outcome? (maximum 4000 characters)
2. Engaging and garnering the support of key individuals can be the difference between change management or key initiatives failing or succeeding. Provide an example of when you identified a key individual(s) and how you went about requesting their support and collaboration. What was the outcome? (maximum 4000 characters)
If you wish to discuss your application further, or would like more information about the role, please contact the Leadership Recruitment team on AMBULANCE-LeadershipRecruitment@health.nsw.gov.au or phone 02 8467 5655 and select Option 4 for Leadership Recruitment.
Why join NSW Ambulance?
- Health and wellness services – discounted health insurance, EAP, free flu vaccinations, dietitian support, mental health services, and resilience sessions.
- We care about your career succession – develop yourself professionally through our multiple leadership pathway programs including the Capable Leader.
- Career development and growth opportunities
- Opportunity to build the role, team and strategy that will have a profound and positive impact on the employee experience from the ground up
- Excellent remuneration and leave support including annual, parental, carers
- Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal entertainment + novated leasing.
- Staff Support Program with extensive free confidential and professional assistance for staff and their families
- Fitness passport with discounted gym membership that both you and your family can enjoy, and medic-fit gyms in most locations
- Health coaching service available to all staff providing individualised support
- Discounted private health insurance
Our Commitment
NSW Ambulance is committed to building a diverse workforce and strongly encourages applications from women, Aboriginal people, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people with a disability.
If you are an Aboriginal person and wish to obtain more information about applying for a role within NSW Ambulance, please contact the NSW Ambulance Diversity & Inclusion Team on Ambulance-Diversity@health.nsw.gov.au.
If you wish to discuss any accessibility requirements in relation to your application, please contact the NSW Ambulance Diversity & Inclusion Team on Ambulance-Diversity@health.nsw.gov.au.
It is the responsibility of all staff to ensure NSW Ambulance is a workplace free from bullying, discrimination and harassment (including sexual harassment). All staff must behave in a respectful and acceptable manner. Staff must report and respond appropriately to any instances or perceptions of bullying, discrimination, harassment or other unacceptable behaviour.
NSW Ambulance takes all complaints seriously and endeavours to resolve them in a manner which is trauma-informed, efficient, fair and confidential. Managers are required to implement actions that prevent or minimise the risk of unacceptable behaviours, ensuring bullying, harassment and victimisation are identified as early as possible, responded to, and effectively managed. The consequences for employees who engage in inappropriate behaviour are serious and can result in the termination of a person’s employment.
- Tertiary qualifications in a relevant technical and/or managerial field, preferably at post graduate level and/or equivalent relevant experience.
- Extensive experience in operational service delivery in an emergency medical system or similar environment as well as demonstrated ability to take a command role in the event of a large scale incident using emergency escalation and command and control protocols and procedures including the use of Incident Control Systems (ICS) and Incident Management Teams (IMT).
- Demonstrated knowledge of operational and clinical compliance and governance requirements and able to report against assigned controls and accountabilities within Ambulance’s reporting framework including clinical, risk, human resources, finances and operational performance.
- Conceptual, analytical and problem solving skills and ability to use tools and resources to analyse and problem solve with particular emphasis on systems improvement and organisational change.
- Strong interpersonal, communication, negotiation, influencing and motivational skills which demonstrate capacity to build and maintain relationships with internal and external stakeholders.
- Strong leadership skills and demonstrated experience in supporting NSW Ambulance values to create a healthy work place environment. Demonstrated understanding of Industrial Relations frameworks and processes and the ability to manage complex industrial relations issues including representing NSW Ambulance at relevant forums.
- Demonstrated ability to plan, prioritise, and report against key performance indicators, oversight the conduct of audits and supervise support functions such as stores, rosters, vehicle usage and monitor clinical compliance with Service protocols and Patient Health Care records together with computer literacy including knowledge of human resources information systems, word-processing and spread sheets.
- Demonstrated people management skills, including providing staff support, staff development, performance management and the early identification of unacceptable workplace behaviours and taking appropriate action such as investigation, resolution and monitoring of harassment and bullying, grievance issues and conflict resolution.
