PoCT Customer and Product Support Officer

Interested in joining Australia’s largest public pathology service? Apply now by addressing the following questions:

1. Experience in customer service or administrative positions, with experience in a health care setting or qualifications in science
2. Ability to work independently and within a team environment with the ability to maintain high quality work output while managing competing priorities.
3. Demonstrated organisational skills with the ability to prioritise work and manage competing priorities.
4. Demonstrated problem solving skills, combined with the ability to investigate and escalate problems where identified..
5. High level interpersonal skills and demonstrated ability to communicate with multiple stakeholders
6. Demonstrated high level of Computer skills, including being able to use programs like word processing and spreadsheets and/or a laboratory information system.
7. Current unencumbered NSW (Class C) drivers licence and the ability / willingness to work across various locations / sites as required.

Need more information?

  1) Click here for the Position Description
  2) Find out more about applying for this position
For role related queries or questions contact Jacklin Wright on Jacklin.Wright@health.nsw.gov.au

Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases

This is a Category A position. All Category A applicants must read and understand NSW Health Policy Directive PD2023_022 Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases. All recruits must agree to comply with the requirements outlined in this policy. All recruits must provide evidence against specified diseases and comply with the requirements of this policy at their own cost prior to appointment.

All NSW Health workers are required to have two doses of a COVID-19 vaccine, as defined by NSW Health. Employees working in a clinical area or are required to attend clinical areas are considered category A. Category A positions are required to provide evidence of having received three doses of COVID-19 vaccine in accordance with the Australian Technical Advisory Group on Immunisation (TGA) and meet the requirements of the Occupational Assessment Screening and Vaccination Against Specified Infectious Diseases Policy Directive. You will be required to provide a record of your COVID-19 vaccination status if successful.

Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.  

New to NSW Health Pathology?

The preferred candidate may be required to undergo a functional assessment prior to appointment.

Working Rights

This position is a permanent position. To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. Please note: A person who is not an Australian citizen or a permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa.

Talent Pool

If the selection panel identifies more than one suitable candidate for the role, an eligibility list will be created for future permanent full time / part time, temporary and casual vacancies.

Our Commitment to Diversity and Inclusion

NSW Health Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.