Patient Services Manager - Royal North Shore

Employment Type: Temporary Full Time (up to 28 months)

Position Classification:  Health Manager Level 1 / Health Manager Level 2
Remuneration: Health Manager Leve 1 $84,436 - $112,331 per annum and 11.5% superannuation

Health Manager Leve 2 $109,857 - $129,624 per annum and 11.5% superannuation

Hours Per Week:  38

Location: Royal North Shore

The Opportunity

The Patient Support Services Manager will lead and manage the operational service delivery for Patient Support Services ensuring the delivery of high quality services to meet agreed standards, service agreements, performance and customer expectations which contribute to successful operational outcomes.

Above all, we’re seeking team players with can-do attitudes to support our hospital staff. Does this sound like you?

Why Work for HealthShare NSW?

HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.

Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.

We reward our employees with a terrific range of benefits, including:

• Great leave conditions:enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees
• Salary packaging and novated leasing:you can access up to $2782 extra per year in your pay
• Wellbeing programs:access a large array of wellbeing programs designed to support your physical, mental, and emotional health
• Commitment to career development:Expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career
• Rewarding role and community contribution:Make a difference in people's lives by assisting those in need and actively contributing to your community.

Please note some benefits may only apply to certain employment types.

Further information on our wide range of benefits is available here.

Eligibility Requirements

• Meet essential requirements as outlined in the Position Description.
• Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa.
• This is a NSW Health Category A position which requires immunisation and Tuberculosis (TB) screening. Refer to NSW Health OASV Policy (Page 12) for a complete list of required vaccines. During application, please upload OASV Undertaking/Declaration Formand TB Assessment Tool with any vaccination evidence you have.

How to Apply

• Click Apply Nowat the top of the page
• Attach your resume and answer the Targeted Questions below
• To find out more about applying for jobs with HealthShare please view our resource: Your Guide to Employment with HealthShare NSW.
• Any role related questions can be directed to the hiring manager at Nurcan.Ozserim@health.nsw.gov.au
• Any career portal support questions can be directed to our customer service team at 1300 679 367.

Targeted Questions:

• Please outline how you communicate with your team to explain roles, responsibilities and required outcomes. 
• Tell me about a time when you were willing to develop a new skill and apply it to your role. In your response, describe the skill, why you developed the skill and the impact it had on your role. 

We are Diverse and Inclusive

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, carers, and people with disability. If we can offer some support or make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team HSNSW-Diversity@health.nsw.gov.au and let us know.

Further information on how we support Diversity & Inclusion at HealthShare NSW can be found here.

Talent Pool

An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months.

 Please note, this is an exempt role (has a contracted end date) and there may be opportunities for conversion to permanent employment at the same grade.

Applications Close: 11:59pm, Tuesday, 18 February 2025