Discharge Patient Flow Concierge Lead
These are exciting new roles working across our facilities in Northern Sydney Local Health District to support discharge planning and experience.
Employment Type: Permanent Full Time and Part time roles available
Position Classification: Health Manager (Level 2)
Remuneration: $55.41 - $65.37 per hour
Hours Per Week: 38
Requisition ID: REQ554799
Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.
NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.
Where you'll be working
3 Full time roles, each working at one of these sites - Royal North Shore Hospital (RNSH), Ryde Hospital, Hornsby Ku-ring-gai and a Part time role based at Mona Vale Hospital.
What you'll be doing
The Discharge Patient Flow Concierge Lead for each facility will provide high-level speciality support related to care coordination to improve communication, patient and carer experience and to deliver on patient flow outcomes. It will be a centralised team to work with the sites in a coordinated approach. The roles will assist with earlier and comprehensive discharge planning. The position will focus on leading improvement of the discharge patient flow process through collaboration with clinical multidisciplinary teams and provision of expert guidance to ensure efficient hospital operations and high-quality patient care.
People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.
Candidates will need to meet the following criteria:
- Relevant tertiary qualifications in a health-related field or relevant equivalent work experience, or a combination of study and experience.
- Demonstrated experience in continuous clinical practice improvement, project management and/or change management.
- Demonstrated management skills to enhance staff performance, develop innovative workplace solutions and empower stakeholders.
- Proven ability to collect and analyse quantitative and qualitative data to evaluate projects and prepare high-level reports.
- Work location preference for full time role only: Hornsby, Ryde or RNSH.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Bronwyn Nolan on Bronwyn.Nolan@health.nsw.gov.au or 0459 643 647
This is a NSW Health Category A position which requires immunisation and screening for certain diseases. The full list of requirements are outlined in the NSW Health OASV Policy . You will be required to complete the OASV Undertaking/ Declaration Form and TB Assessment Tool during the recruitment process. Please upload this with your application along with any other vaccination evidence that you may have.
NSW Health is committed to implementing the Child Safe Standards.
Applications Close: 13 March 2025
