AmbCAD Support Analyst - CCRP

Employment Type: Temporary Full Time, 38 hours per week
Position Classification: Health Mgr Lvl 1
Remuneration: $84,436 per annum - $112,331 per annum + super and benefits
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Closing Date: 27 February 2025

ABOUT NSW AMBULANCE

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment. 

Hear what its like to work for NSW Ambulance

Around the Grounds

ABOUT THE ROLE

The Frontline Services Group is the interface between ICT service providers such as eHealth and the NSW Ambulance user community for AmbCAD, the NSW Ambulance Triple Zero response ICT platform. The Control Centre Reform Program (CCRP) aims to accelerate the approach to new ways of working in response to the exponential increased demand for emergency services and a vision for future health services delivery models.

The AmbCAD Support Analyst is responsible for providing advice on many of the technologies used by the NSWA Control Centres. CCRP comprises of 80 strategic projects across NSW Ambulance and the role of the AmbCAD Support Analyst - CCRP is to provide ICT advice, implementation and business support to CCRP project teams on technologies such as Computer Aided Dispatch (CAD), Inter-CAD Electronic Messaging System (ICEMS), Mobile Data Terminals (MDTs), and mobile frontline communications systems, collectively referred to as AmbCAD.

Please refer to the Role Description  and Position Conditions and General Info for further information.

Please note: This position is for a period of up to twelve (12) months with possible extension. 

WHATS ON OFFER

• Excellent remuneration and leave support including annual, parental, carers and more
• Allocated Days Off (ADO) once a month take a paid day off
• Additional Public Holiday
• Opportunities for extra tax savings through salary packaging
• Novated leasing, lease a car and pay for all running costs out of your pre-taxed salary
• Staff Support Program with extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations with discounted gym membership that both you and your family can enjoy
• Health coaching service available to all staff providing individualised support
• Discounted private health insurance
• Career development and growth opportunities
• Accessible via Public Transport  

ABOUT YOU

We are looking for candidates with the below experience and capabilities:

• Extensive experience in Control Centre and AmbCAD operations, including both call taking and/or dispatch experience.
• Experience working in a project environment either as a project manager or a project coordinator.
• Proven ability to apply operational knowledge to test and validate systems and processes used by NSWA and deliver high quality service through continuous improvement and risk/issue awareness, to ensure the service delivery systems are increasingly responsive to the needs of the NSWA and its stakeholders.
• Demonstrated well developed communication, negotiation, consultation and collaboration skills, with an ability to listen to and understand stakeholders' expectations and concerns, and ability to engage in discussions with ICT service providers and maintain productive working relationships.
• Able to communicate with key stakeholders, coordinate working groups and consultation and ensure strong engagement and collaboration occurs.
• Proven ability to work effectively as part of a team, collaborating to provide documentation regarding progress, risks, issues and recommendations to deliver efficient systems support services; in an environment of competing priorities and needs with limited resources.

HOW TO APPLY

Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1: Provide an example of a situation you dealt with where project task priorities changed. How did you handle this and what as the result?

Question 2: How have you approached building relationships with your internal stakeholders across the organisation?

If you'd like to discuss the position and role description more before you formally apply, confidential enquiries can be made to Melissa Willis via: 

E: melissa.willis@health.nsw.gov.au

P: 0419899260

Please note: To be eligible for Permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

Click here for information about eligibility lists and Recruitment Pool use 

Click here for information on our Diversity and Inclusion Statement