End User Support Manager

1. Relevant tertiary qualifications in Information Technology, or equivalent demonstrated and verified experience. Extensive hands-on experience across SCCM, Active Directory, SOE Management, Anti-Virus and Desktop/Mobile Hardware platforms.
2. Demonstrated experience in providing data and analysis including reporting on key performance indicators and trends, to senior management and others as needed and develop strategies for continuous improvement.
3. Proven experience in developing strategic frameworks for managing and improving customer satisfaction and and ICT end-user computing support in a diverse environment.
4. Well-developed leadership, interpersonal, influencing and negotiation skills with extensive experience engaging and influencing key stakeholders, customers & vendors and customers managing conflicting interests, and influence and achieve optimal business outcomes.

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For role related queries or questions contact Glen Parker on Glen.Parker@health.nsw.gov.au or 0447 300 637

All NSW Health workers are required to have two doses of a COVID-19 vaccine, as defined by NSW Health.  Employees working in a clinical area or are required to attend clinical areas are considered category A. Category A positions are required to provide evidence of having received three doses of COVID-19 vaccine in accordance with the Australian Technical Advisory Group on Immunisation (TGA) and meet the requirements of the Occupational Assessment Screening and Vaccination Against Specified Infectious Diseases Policy Directive.

Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. 

Applications Close: 13 July 2023