Call Centre Administration Officer
If you thrive in a fast-paced call centre environment - handling high volume calls, multitasking, and providing quality customer service, we want you!
Remuneration: $34.46 - $35.54 per hour + Casual Loading + Superannuation
Employment Type: Casual
Position Classification: Administration Officer Level 3
Location: Wallsend
Requisition ID: REQ565896
Tentative interview date: Week of 5 May.
We are looking for a call-centre superstar to join the team on a casual basis. Responsible for a high-level of customer service, answering calls, effective time management and the ability to multitask is important. Previous experience within a call-centre environment is highly advantageous!
About you:
Our ideal candidates will be enthusiastic about delivering extraordinary customer service, be passionate about healthcare and a team player. Collaboration and clear communication are crucial as you will be working alongside and supporting a diverse team. You will have attention to detail and eager to continually learn and develop your skills and knowledge. Experience working in a busy call centre/switchboard or busy administrative role with a high turnover of calls would be desirable.
If this sounds like you, apply now!
About the opportunity:
The successful candidate will report to the Manager, Health Care Interpreter Service. working in a dynamic call centre team to ensure a high standard of service delivery is maintained. You will provide administrative and clerical services and display high quality telephone and data entry skills to support the efficient functioning of the Health Care Interpreter Service. You will provide great customer service to healthcare professionals and other external stakeholders.
Some day-to-day tasks may include, however not limited to:
- Provision of excellent customer service to health professionals within NSW Health and other external agencies/stakeholders
- Allocating interpreter bookings to staff and sessional interpreters
- Respond to telephone and electronic correspondence from internal and external stakeholders
- Provide administrative support to the Multicultural and Refugee Health Service including ordering, invoicing and other related tasks as required
About our team:
This is an exciting opportunity to join a dynamic multifaceted team in Health Care Interpreters Service (HCIS) within the Multicultural and Refugee Health Care Service. The M&RHS is comprised of two Refugee Health Teams in Newcastle and Armidale, Multicultural Health Liaison Officers, Staff and Sessional interpreters and the booking office Administrative Officers. You will work with all members within these teams who work closely and collaboratively for a high standard of service delivery.
Why Join Us?
At Hunter New England Local Health District (HNELHD), enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day.
- Sustainable Healthcare: Together towards zero
- Salary packaging options - up to $11,600 plus novated leasing
- Fitness Passport for health and well-being - discounted gym options for you and your family
- Employee Assistance Program (EAP) for staff and family members
- Opportunity to work and collaborate with a range of non-clinical and clinical professionals
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
3) We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
For role related queries or questions contact Trish Owen at Patricia.Owen@health.nsw.gov.au
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.
Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
