Associate Support Engineer

Associate Support Engineer (Analyst)

Build secure, scalable systems that support patient care across NSW – with hybrid flexibility and great benefits

• Temporary Full Time Exempt for up to 31 Dec 2026
• Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
• Attractive salary of $101,402.00 + 12% Super + 17.5% annual leave loading

Applications Close: 11:59pm, Sunday 9th August 2026


Your work matters at eHealth NSW
As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW.


Join the Team
We are looking for multiple Associate Support Engineers to join our Technology Platform Support team at eHealth NSW, you will help make a real difference in healthcare through systems support, maintenance, reporting, and other project activities – ensuring smooth operations of level 2 support services. 

This role offers the opportunity to support health care services across NSW, ensuring patient care is delivered smoothly and without disruption. This is the perfect opportunity to gain experience across various products, developing technical skills for a career pathway into engineering.

In this role, you will:

• Perform system monitoring, maintenance, and reporting ensuring system performance meets user demand. 
• Evaluate and document processes to reduce operational risk and improve availability of support systems, ensuring reliable and consistent procedures to reduce risk of unplanned outages. 
• Participate in Systems Incident, Change, and Event Management activities in line with NSW Health methodologies, while assisting eHealth teams, LHD, and service desk personnel. 
• Establish collaborative and influential relationships with stakeholders and customers, whilst contributing to a constructive workplace culture.

Internally referred to as Associate Systems Engineer. View the position description.


About You
You’ll be someone who:

• Provide Level 2 systems support in a large and complex enterprise environment. 
• Manage competing priorities while maintaining a strong customer focus. 
• Monitor and optimise system performance and operational practices. 
• Drive continuous improvement through incident, change, and event management activities. 
• Enhance service reliability, stability, and user experience through proactive problem solving.

Why work at eHealth NSW 
At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide: 

• Hybrid and flexible working options to support balance and productivity
• Allocated day off per month in addition to annual leave

• Salary packaging to maximise your take-home pay

   

Learn More About Us

• Find out how we hire at eHealth NSW 
• Check out our diversity and inclusion commitment

How to Apply
Submit your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience. While we accept AI use - we want your application to feel genuine and true to you.

For questions around the role or recruitment process, including adjustments, please contact our Talent Advisor or Hiring Manager, David Campbell. 


Important information

• This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months. 
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• For this role 'Exempt' is refers to a fixed term contract of more than 13 weeks.
• If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.