Administration Officer - Out of Home Care - Targeted

About the Role:

We’re looking for a committed and detail-oriented Administration Officer to support our Out of Home Care (OOHC) Paediatric Clinic, a vital service dedicated to improving the health outcomes of vulnerable children and young people across Hunter New England.

Based at Wallsend Health Campus, you’ll join a passionate, multidisciplinary team that delivers allied health, nursing, telehealth, and paediatric outreach clinics across the district. Your role will be pivotal in keeping this high-volume, high-impact service running smoothly — supporting clinicians, managing referrals and correspondence, and providing top-tier admin coordination behind the scenes.

This position plays a key role in our team’s success — and in the lives of the children and families we support.

In this role, you’ll:

• Provide administrative support to OOHC paediatric services, including appointment scheduling and record maintenance
• Liaise with carers, caseworkers, and clinicians to coordinate care
• Manage referrals, clinical documents, and sensitive communications in line with privacy legislation
• Support clinic planning, correspondence, and overall service flow
• Work collaboratively with dispersed staff while remaining supported by on-site management

About You:

You’re a confident, compassionate admin professional who thrives in a service-focused environment. You bring strong communication skills, a high level of computer literacy, and the maturity to manage sensitive information in a busy, emotionally complex setting.

You're also adaptable — you understand that while the initial role is for two days (preferably Thursdays and Fridays), there may be future opportunity to increase hours based on team needs.

You must have:

• Proven admin experience in clinic or health service settings
• Proficiency across MS Word, Excel, and database systems
• Strong interpersonal and written communication skills
• A calm, team-oriented approach to high-pressure work environments
• Certificate III in Health Administration or equivalent experience
  
  

Why Join Us?

This isn’t just an admin job — it’s a chance to make a difference.

At Wallsend, you’ll be part of a fun, friendly, and fiercely dedicated team that genuinely values what they do. We know what we’re doing matters, and we support one another to deliver the best care possible — even behind the scenes.

What we offer:

• A role that contributes to better outcomes for vulnerable children
• Ongoing support from experienced clinical and admin leaders
• Salary packaging and leave entitlements (pro-rata)
• Inclusion on an eligibility list for future roles and internal opportunities
• A workplace grounded in cultural respect, equity, and teamwork

Additional Information:

• An eligibility list will be created for future temporary part time vacancies. 

Need more information?
  1) Click here for the Position Description
  2) Find out more about applying for this position
For role related queries or questions contact Ashley Owens on Ashley.Owens@health.nsw.gov.au

Additional information

• Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion. 
• An eligibility list will be created for future temporary part time vacancies.  
• To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa. 
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.   
• At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process. 
  
  

Information for Applicants: 

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases  for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. 

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.