Administration Officer (Lvl 3) - Emergency Department - Perm FT
Requisition ID: REQ677431
Employment Type: Permanent Full Time, 38 hours per week
Remuneration: $73,915.12 - $76,218.80 per annum + 12% Superannuation + Salary Packaging
Location: Liverpool Hospital
Applications close: 30/07/2026
Contact: Desiree Mortier - ED Clerical Manager - Email on Desiree.Mortier@health.nsw.gov.au or Call (02) 8738 4434
With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.
Achieve Something Great
Play a pivotal role in supporting emergency care by using your administrative expertise to help deliver efficient, patient centered services in a dynamic clinical environment.
- The Emergency Department Administration Officer plays a key role in supporting the delivery of safe, timely emergency administrative care by providing highly focused quality administrative and customer service support in a fast-paced clinical environment.
- This role requires prior administration skills at an intermediate level and is not an entry level role.
- Working as part of a dedicated Emergency Department administration team, the role collaborates closely with clinicians and support staff to ensure smooth patient flow and positive experiences for patients and families.
- Through accurate registration, admissions, effective communication, and the respectful handling of sensitive information, this position contributes directly to patient centered care while developing a broad range of administrative and organisational skills across a 24-hour, seven-day service.
- As a fulltime staff member you will be required to work shifts already templated on a drop down line rotating roster. The roster has mornings, afternoons and night shifts each month. This is a compulsory requirement of the role.
Are You the Right Fit?
Bring your experience, adaptability, and strong communication skills to a fast paced Emergency Department where exceptional customer service, teamwork, and attention to detail are essential to supporting patient care.
- Your commitment to delivering high quality, respectful customer service in a fast paced, patient focused environment, dealing with diverse communities accessing health services through the Emergency Department.
- Advanced interpersonal communication skills to work in a multidisciplinary environment with patients, families, clinicians, and colleagues both in person and over the phone.
- Highly organised with the ability to multitask and manage competing priorities accurately and work effectively under pressure.
- Strong computer and data entry skills, including use of hospital or administrative information systems.
- Reliable, adaptable team player who shows initiative, can work independently, and must be available to work a 24/7 rotating roster in a busy Emergency Department.
Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.
- Demonstrated experience in providing high-quality administrative and clerical support in a high-volume, fast-paced environment. Computer literacy and accuracy with proficient computer skills with high-accuracy data entry, and experience using complex databases or electronic medical records.
- Highly developed interpersonal and communication skills, with a proven ability to interact empathetically with distressed patients and diverse communities.
- Proven ability to work effectively both independently and as part of a multidisciplinary team of clinical and non-clinical staff. Availability and willingness to work a templated drop down line 24/7 rotating roster, including mornings, evenings, nights weekends, and public holiday shifts.
Demonstrated ability to prioritise urgent tasks, multi-task effectively, and maintain emotional resilience under pressure with a solid understanding of patient privacy legislation, confidentiality requirements, observe NSW Health CORE values and a commitment to abiding by the NSW Health Code of Conduct.
If you’d like more details, we’re here to help.
Position Information
Applicants will be assessed against the criteria in the Position Description.
How to Apply
Read our application guide and tips for improving your application.
Diversity, Culture & Inclusion
We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHD-EmploymentHub@health.nsw.gov.au
We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.
Aboriginal Workforce
For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.
More Than Just a Job – Why Work With Us?
Financial Perks
12% superannuation
Salary packaging and novated leasing via Smart Salary
Annual leave with 17.5% leave loading (for full-time and part-time staff)
One extra day off each month for full-time employees
Work-Life Balance
Flexible work options, including hybrid and varied hours (depending on the role)
Paid maternity and parental leave
Generous leave options like long service and carers leave
Grow Your Career
Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
Health & Wellbeing
Discounted gym membership through Fitness Passport
Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
Wellbeing programs that promote mental health, resilience, and balance
Additional Information
Vaccination Requirements
All staff must meet NSW Health’s vaccination and screening requirements before starting.
Child Safe Employment
South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
Temporary Positions
For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.
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