Administration Officer Level 3

Employment Type: Various - Temporary until September 2026
Position Classification: Administration Officer Level 3
Remuneration: $35.84 - $36.96 Per Hour + Superannuation
Hours Per Week: 16
Requisition ID: REQ675077
Location: Wallsend Campus
Closing Date: Sunday 12 July 2026

Make a meaningful difference in a service dedicated to supporting women and gender diverse people experiencing complex menopause.

Join the Hunter New England (HNE) Menopause Hub, a specialised multidisciplinary team delivering compassionate, evidence-based care to people experiencing severe or complex menopause symptoms. Our service provides both face-to-face and virtual appointments to patients across the Hunter New England, Mid North Coast and Northern NSW regions, ensuring accessible, high-quality care for those who need it most.

As the first point of contact for many of our patients, you'll play a vital role in creating a welcoming, supportive experience while keeping our busy outpatient clinic running smoothly.

About the role

As an Administration Officer, you'll provide a broad range of administrative and reception support to clinicians and patients. Working in a fast-paced outpatient environment, you'll help coordinate appointments, manage communications and ensure the efficient day-to-day operation of the Menopause Hub.

Your responsibilities will include:

• Welcoming patients and providing front reception services for both face-to-face and virtual appointments.
• Managing appointment scheduling, reminder communications and patient enquiries.
• Processing Medicare billing and supporting outpatient clinic administration.
• Managing shared email and referral inboxes, directing enquiries to the appropriate clinicians.
• Assisting with communication between specialists, referring clinicians and the multidisciplinary team.
• Coordinating supplies, equipment and stock, including ordering and invoice processing.
• Providing general administrative support, including mail management and assisting clinicians with day-to-day administrative tasks.

About you

We're looking for someone who enjoys working in a busy healthcare environment and is passionate about delivering outstanding customer service.

You'll bring:

• Experience working in a busy health or medical clinic.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong communication and interpersonal skills.
• A calm, compassionate and friendly approach when supporting patients and colleagues.
• Well-developed computer skills, including experience using Microsoft Office and electronic databases.
• A willingness to learn NSW Health systems and processes.

What you'll love about this role

Be part of a specialised service
Support a passionate multidisciplinary team delivering expert care to women and gender diverse people experiencing complex menopause.

Variety every day
From patient reception and appointment coordination to supporting clinicians and managing clinic operations, no two days are the same.

Supportive team environment
You'll receive comprehensive orientation from our experienced full-time Administration Officer before being supported by the wider team as you step into the role.

Why join Hunter New England Health?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Salary packaging options
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service
• Fitness Passport for you and your family
   

What you'll be doing

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. 

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.   

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact hnelhd-diversity@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. 

An eligibility list will be created for future temporary part time vacancies.

Part time arrangements will be considered.

Casual opportunities may be available for recommended applicants

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