Administrative Officer Level 2 - Targeted

Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 2
Remuneration: $33.59 - $34.70 Per Hour + Superannuation
Hours Per Week: 24
Requisition ID: REQ669650
Location: Wallsend Campus
Closing Date: Thursday 02 July 2026
 

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion. 

Provide exceptional customer service in a role that supports community health services across Newcastle

Western Newcastle Community Health Centre is seeking a motivated and customer-focused Administration Officer to join our busy and supportive team. This is an excellent opportunity to play a vital role in supporting a diverse range of community-based health services that make a meaningful difference to the lives of people across our region.

About the Team

Western Newcastle Community Health Centre delivers a broad range of generalist and specialised community health services, providing both home-based and centre-based care primarily for adults. Our multidisciplinary teams work collaboratively to support the health and wellbeing of the community through nursing, allied health and other specialist services.

As the first point of contact for many clients, this role is an important part of ensuring consumers receive a positive experience when accessing our services.

About the Role

Reporting to the Nursing Unit Manager, you will provide efficient and effective administrative support across multiple community health services. Working in a busy front reception environment, you will be responsible for delivering high-quality customer service while supporting the day-to-day operations of the facility.

Your responsibilities will include:

• Welcoming clients and visitors and providing a professional first point of contact.
• Checking patients in for appointments and notifying clinicians of their arrival.
• Managing telephone enquiries for community nursing, allied health and co-located services.
• Scheduling and administrative support for a range of clinical services.
• Maintaining accurate patient records and managing documentation within electronic systems.
• Supporting medical record management and administrative processes.
• Assisting with the smooth operation of the Community Health Centre and providing support to clinical and non-clinical staff as required.

About You

You are an organised and adaptable administration professional who thrives in a busy customer service environment. You enjoy working with a wide range of people and can confidently manage competing priorities while maintaining a high level of accuracy.

You will bring:

• Excellent customer service and communication skills.
• Strong organisational skills with the ability to prioritise competing tasks.
• High levels of attention to detail and accuracy.
• Sound computer literacy and confidence learning new systems.
• The ability to work both independently and collaboratively within a team.
• Flexibility and adaptability in a changing environment.
• A commitment to providing quality services to patients, clients and colleagues.

Essential Requirements

• Current Class C Driver Licence.
• Demonstrated computer literacy and willingness to learn new systems.
• Ability to work effectively in a busy administration environment.

What We Offer

• Comprehensive orientation and on-the-job training.
• Access to a range of online learning and development opportunities through My Health Learning.
• Supportive and collaborative team environment.
• Opportunity to contribute to the delivery of essential community health services.
• Career development opportunities within Hunter New England Local Health District.

If you are passionate about customer service and enjoy working in a dynamic healthcare environment, we encourage you to apply and become part of a team dedicated to delivering excellent care to our community.
 

What you'll be doing

Information for Applicants:

“This is a targeted recruitment under Rule 26 of the Government Sector Employment (General) Rules 2014 where only Aboriginal or Torres Strait Islander people are considered eligible to apply for this role.” 

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. 

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.   

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact hnelhd-diversity@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. 

An eligibility list will be created for future permanent part time and temporary part time vacancies.

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