Administration Officer AO3

Employment Type: Temporary Part Time until December 2027
Position Classification: Administration Officer Level 3
Remuneration: $37.28 - $38.44 Per Hour + Super 
Hours Per Week: 24
Requisition ID: REQ692983
Location: Tamworth Hospital
Closing Date: Sunday 27 September 2026

Make a difference from the first hello and join our Outpatient Centre team

Are you an organised, motivated and customer-focused administration professional looking to make a difference in healthcare? The Outpatient Centre Administration Team is looking for an enthusiastic Administration Officer to join our busy and supportive team. You will play an important role in supporting the delivery of high-quality, patient-centred care and helping patients and families access outpatient services efficiently.

About the team

The Outpatient Centre administration team works collaboratively with multidisciplinary clinical staff to support a high volume of outpatient clinics. The team provides comprehensive administrative services that help ensure efficient patient flow, coordinated appointments and accurate clinical documentation.

With a strong focus on customer service, our administration team plays a key role in facilitating timely access to care and creating a positive experience for patients, families, carers and healthcare providers.

About the role

As an Administration Officer, you will be an important first point of contact for patients and healthcare providers, providing professional and compassionate customer service by telephone, email and in person.

Your responsibilities will include:

• Managing referrals and patient registrations.
• Scheduling and coordinating outpatient appointments.
• Coordinating in-person and Telehealth clinics.
• Supporting efficient patient flow across outpatient services.
• Maintaining accurate clinical and administrative documentation.
• Processing billing and other administrative requirements.
• Communicating effectively with patients, families, carers and healthcare professionals.
• Working collaboratively with clinical and administrative teams to support the smooth coordination of outpatient services.

This is a busy and varied role where your organisation, communication skills and attention to detail will contribute directly to the patient experience.

About you

We are looking for someone who:

• Is motivated, organised and competent in an administrative environment.
• Has excellent interpersonal and communication skills.
• Provides professional and respectful customer service.
• Enjoys working collaboratively as part of a multidisciplinary team.
• Can manage competing priorities in a busy environment.
• Is adaptable and able to respond positively to changing demands.
• Demonstrates accuracy and attention to detail.
• Maintains a patient-centred approach in all interactions.
• Is confident using computer software and electronic systems.

Experience in a healthcare or outpatient environment will be highly regarded, however, we are also interested in candidates who demonstrate the right skills, attitude and commitment to learning.

Support and development

You will be supported by the Outpatient Centre Administration Manager, who will provide guidance regarding procedures and protocols. You will also receive on-the-job training and support from experienced team members as you develop your knowledge and confidence in the role.

Within your first three months, you will have the opportunity to work with your manager to develop an individual training and development plan to support your ongoing learning and professional growth.

Why join Hunter New England Health?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Salary packaging options
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service
• Fitness Passport for you and your family
  
   

What you'll be doing

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. 

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.   

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact hnelhd-diversity@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. 

Casual opportunities may be available for recommended applicants

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