Administration Officer

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 2
Remuneration: $66,608.03 - $68,817.27 + 12% superannuation + salary packaging 
Hours Per Week: 38
Requisition ID: REQ660017
Location: Maitland Hospital
Closing Date: Thursday 11 June 2026
 

Make every interaction count by supporting patients, assisting clinicians and helping keep healthcare services running seamlessly
 

About the Facility:

Maitland Hospital is one of the newest and most advanced public hospitals in the Hunter region, providing modern, patient-centred healthcare services to the growing communities of Maitland, the Hunter Valley and surrounding areas. Located in Metford, the hospital opened in 2022 following a significant NSW Government investment and was designed to meet the region's increasing healthcare needs well into the future.

The hospital covers comprehensive services including across the 168 bed facility:

• Medical 

• Rehabilitation

• Surgical

• Mental health 

• Dental

• Renal

• Maternity

• Child services 

• A Level 4 ICU 

• A 24-hour emergency department 

About the Role:

• This role is based at Maitland Hospital within the Outpatient Department.
• In this role you will work within a large Administration Team with opportunity to relieve in higher-grade roles to further develop your career. The Outpatient Administration Team is working towards establishing best practice processes to support all services within the department.
• The role is focussed on customer service either face-to-face or via telephone. There are a variety of functions including working in the call centre, checking patients into appointments, booking appointments and some referral management. There is a clear expectation around staff understanding billing and revenue processes.
• The successful applicant will receive technical and on-the-job training.

About You:

Our successful candidate will possess the following:

• You are a customer-focused administration professional who enjoys being the first point of contact for patients, visitors and staff. 

• You take pride in delivering a high standard of customer service and building positive relationships through your professional, friendly and approachable manner.

• You thrive in a busy environment where multiple services and competing priorities require strong organisational skills and exceptional attention to detail. 

• You are able to manage a varied workload, maintain accuracy and ensure administrative processes are completed efficiently and correctly.

• You have confidence using a range of computer-based systems and are comfortable learning new technologies and processes. While advanced system knowledge can be developed on the job, you bring a solid foundation of computer skills, a willingness to learn and a commitment to providing high-quality administrative support.
   
   

Why Join Hunter New England Health:

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Salary packaging options
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service
• Fitness Passport for you and your family
   

What you'll be doing

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health.  For more information, please visit:  http://bit.ly/HNEHealthSteppingUp.

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2023_022: Occupational Assessment, Screening and Vaccination against Specific Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact hnelhd-diversity@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

HNE Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. 

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.   

An eligibility list will be created for future permanent full time and part time and temporary full time and part time vacancies. 

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