Telephonist

• Role title: Telephonist

• Role type: Maximum Term contract Full Time (12 to 18months with potential to extend)

• Role grade: Administration Officer Level 2 (Year1-2)

• Department and location:  Switchboard, St Vincent’s Hospital, Darlinghurst

• Salary:  $ 64,045.94-$ 66,170.49 + super + salary packaging
   

Better and fairer care.  Always.

We are St Vincent’s Health Australia, Australia’s largest not-for-profit provider of health and aged care services. 
 

Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs. 

About the role

• Frontline Reception & Patient Support: Serve as the first point of contact for patients, families, and visitors, ensuring a welcoming and professional experience while managing inquiries and providing accurate information.

• Administrative Responsibilities: Assist with tasks such as appointment scheduling, mail distribution, and coordinating with hospital departments to support daily operations.

• Call Handling & Urgent Response: Manage phone calls, direct inquiries appropriately, and liaise with medical and support teams during urgent situations.

• System & Process Navigation: Utilize hospital systems like Web Delacy, CorePas, PCS, and MessageMedia while assisting with volunteer coordination, maintenance requests, and security procedures.

• Dynamic & Rewarding Environment: Thrive in a fast-paced role where every day is different, contributing to a compassionate healthcare setting while developing essential skills in administration and patient support.
   

About you

• Customer Service & Patient Support: Be the welcoming face of the hospital, providing a warm, professional, and supportive experience for patients, families, and staff.

• Key Responsibilities & Administration: Greet visitors, manage inquiries, and assist with administrative tasks such as appointment scheduling and hospital coordination.

• System & Department Coordination: Use hospital systems (Web Delacy, CorePas, PCS, MessageMedia) and liaise with outpatient clinics, palliative care, and support services.

• Shift Details & Work Environment: Permanent role from 7:00 AM – 3:30 PM, Tuesday to Saturday, requiring flexibility, resilience, and teamwork in a fast-paced setting.

• Meaningful & Rewarding Role: Join a compassionate and dedicated team making a real difference in people’s lives while developing valuable skills in healthcare administration.

Why work at St Vincent’s?

• Join us on our mission to provide care to all, including the most at-risk people in our community

• Discounted access to many gyms for you and your family with Fitness Passport

• Access to discounted private health insurance with Medibank

• Access to a government salary sacrifice program.  Make a proportion of your salary tax-free

• Committed to financial support for educational development, scholarship programs, paid study leave

About the hospital

In this role you will be based at St Vincent’s hospital, Darlinghurst.

• A busy inner-city hospital in a beautiful location

• Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches

• A place of expert clinical care for at-risk people

• Closely partnered with universities & affiliated research institutes, many of which are located on-campus

• Centres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health 
   

Sponsorship / work rights for Australia

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Pre-employment checks

Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.

Equal opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

How to apply

The closing date for applications is 10 April 2025

Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with the role.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

Respectfully, this role is not open to recruitment agencies.

For more information, and to apply please click here