Patient Liaison Officers

• Build career skills in finance, administration and customer care
• Salary Packaging: Cut taxes and Boosts take home pay
• Gain public sector experience with real-world impact

Maximise patient revenue, manage admissions, deliver top-notch customer service on a 7‑day rotating roster as a Patient Liaison Officer with WSLHD

Employment Type: 2x Permanent Full Time
Position Classification: Administration Officer Level 5
Remuneration: $76,125.92 - $77,852.51 per annum
Hours Per Week: 38 (Job Share may be considered for part time hours)
Location:  Westmead Hospital

Where you'll be working
Western Sydney Local Health District (WSLHD) delivers high-quality health care services to diverse communities in Western Sydney, focusing on collaboration, respect, and empowerment.

• Covers Auburn, Blacktown, The Hills Shire, Holroyd, and Parramatta LGAs.
• Provides primary, secondary, and tertiary care.
• Supports over 1 million residents, including the Greater Western Region.
• Driven by a vision of 'better health services for western Sydney and beyond'.
• Embraces core values of collaboration, openness, respect, and empowerment.

What you'll be doing 
We are looking for customer service focused individuals that are able to provide high-quality customer service while managing admissions and revenue processes across a 7-day rotating roster (shift hours between 7:00am–11:30pm). This role is ideal for organised, independent workers with a strong focus on detail and communication. Key responsibilities will include:

• Maximising patient revenue by accurately classifying admissions and promoting private health insurance.
• Providing support, training, and guidance to staff across multiple facilities.
• Handling complex financial classifications, paperwork, and patient enquiries.
• Maintaining compliance with NSW Health and WSLHD policies.
• Using key systems (iPM, Revenue Portal, THELMA, PBRC) to ensure data accuracy and reporting.

How to Apply
Apply online by submitting your resume and addressing the criteria listed below, providing examples that demonstrate your ability before the closing date.

Selection Criteria:

1. Demonstrated experience in a customer service environment with relationship and marketing skills
2. Demonstrated high level analytical and problem solving skills and capacity to provide and develop sound solutions to complex issues
3. Ability to work autonomously as well as being a member of a team
4. Excellent communication, interpersonal skills and conflict resolution skills
5. Experience with Microsoft Office Suite and understanding of NSW Health information systems for billing and patient administration
6. Preparedness to work within a 7 day roster system, supporting morning and afternoon shifts
7. Demonstrated ability to lead change and implement new systems and processes by providing training and support
8. Ability to interpret NSW Health Policy and ensure adherence to this Policy

Requisition ID:  REQ556869
Applications Close:  8th May 2025

 
Need more information? 

• Discover more about the application process. 
• Review the detailed Position Description for insights into role requirements and criteria.   
• Explore the selection process, employment checks, outcomes and notifications. 
• For inquiries about the role, contact Elizabeth Hunt on 0408 273 120.