SCHN - Release of Information Officer - REQ584994
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- Administration
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- REQ584994 Requisition #
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- 3 days ago Post Date
Position Classification: Admin Off Lvl 4
Remuneration: 72285.58 - 73940.16 full time equivalent base salary range (excludes super, leave loading and salary packaging)
Hours Per Week: 38
Requisition ID: REQ584994
Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives.
Additional Information:
- An eligibility list may be created for future permanent full or part time and temporary full or part time vacancies.
What you'll be doing
The ROI Officer position is vital to the Health Information Unit function by processing of all request for health information, subpoena, doctor’s request patient access, solicitor’s clinical notes request and any other requests for health information.
All processes within the Health Information Unit involve working within the electronic and paper medical record across both sites (Randwick and Westmead).
Please note that throughout the recruitment process you will be assessed with the following:
- Exceptional high level analytical skills
- High level of attention to detail
- 3. Highly developed PC skills (Excel, Work, Outlook and Access)
- Demonstrated interpersonal, communication, prioritisation and negotiation skills in order to liaise effectively with parents, clinical staff, solicitors, insurance companies and other clients
- Understanding of the health principles including the NSW Health Records Information and Privacy Act
- Highly developed communication skills, both verbal and written, customer service and interpersonal skills
As part of your application please address the following targeted questions:
- Provide an example of a time when you had to explain something complex to a frustrated client or co-worker. How did you make sure that they understood you? What was the outcome?
- Privacy is of extreme importance in any Health environment, especially in a Paediatric Hospital. What Privacy legislation are you familiar with and how have you applied this in the past?
- Give us an example of a time you anticipated a customer's needs and were able to impact customer satisfaction. How did you do it? What was the result?
SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers. We encourage all suitably qualified applicants to apply. If you identify as an Indigenous Australian or as a person with a disability, please contact us if you would like some more information about our recruitment process.
Aboriginal and Torres Strait Islander people are encouraged to apply. We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children’s Hospitals Network. Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application.
NSWHealth is committed to child safety in line with the Child Safe Standards. SCHN is committed to maintaining a child safe culture that upholds the rights of children and young people. We strive to ensure children and young people feel safe, supported, and are included in their care. Existing staff of SCHN and those seeking employment are required to prioritise the safety, welfare and wellbeing of children and young people in their care and take action to keep them safe from harm and abuse.
Applicants holding visas with working rights may be considered for temporary appointment (up to the expiry date of their visa) where no suitable local applicant is identified.
Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Parisa Habra on parisa.habra@health.nsw.gov.au
If you are Aboriginal or Torres Strait islander wishing to apply for this role and want to speak with an Aboriginal person/representative from the Sydney Children’s Hospital Network please contact Wayne Dargan on wayne.dargan@health.nsw.gov.au
For technical support please contact the customer services team on 1300 679 367 and select option 3.
As this is a re-advertised position, previous applicants need not apply.
Applications Close: 08/07/2025
