Travel and Support Officer
- 📁
- Administration
- 📅
- REQ651660 Requisition #
- 📅
- 2 hours ago Post Date
Role Title: Travel and Support Officer
Employment Type: Full Time - Ongoing
Position Classification: Crown Clerk Grade 3/4
Remuneration: $84,659 - $92,701 per annum plus Superannuation
Location: 1 Reserve Road, St Leonards NSW
Hours Per Week: 35 hours
Requisition ID: REQ651660
Closing Date: 1 May 2026 (11:59PM)
Join the office of the Financial & Corporate Services Branch at the Ministry of Health for an exciting ongoing opportunity and be part of the team enriching health in millions of ways every day.
About us
- We are committed to your growth and development, providing the resources and opportunities you need to excel in your career.
- Our core values of collaboration, openness, respect, and empowerment are more than just words – they're the guiding principles that shape every aspect of our work.
- While regular office presence is essential, we offer flexible work arrangements to support your needs.
To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.
About the role:
With your skills and experience, you can contribute to the millions of ways we’re enhancing health and wellness while developing your career as part of the largest health organisation in Australia.
At the Ministry of Health, we strive for a positive and constructive workplace culture to help our people work at their best and deliver improved outcomes for our customers. Travel and Support Officer is responsible for providing timely and accurate travel and business support services and contribute to the efficient and effective functioning of the Financial & Corporate Services Branch at the Ministry of Health.
Travel and Support Officer – Crown Clerk Grade 3/4- starting salary from $84,659 - $92,701 plus Super, with a 35-hour work week.
What you’ll be doing
- Provide high-quality travel expense and business support services to the Ministry of Health and other stakeholders, including coordinating travel requests, preparing detailed itineraries, and reviewing staff travel expense claims, ensuring compliance with organisational policies and procedures.
- Check and validate transactions, and complete monthly reconciliations and journal preparation for travel accounts. This includes ensuring invoices, payments, credits, cancellations, and amendments are accurately allocated to the correct cost centres in accordance with policy and procedures, as well as identifying, investigating, and resolving any discrepancies.
- Provide advice on cost-effective travel options by interpreting policies and supplier terms and conditions, calculating travel costs, and negotiating outcomes that balance traveller needs with value for money and policy compliance.
- Deliver a high standard of customer service to internal and external stakeholders by responding to enquiries, resolving organisational challenges in a timely manner and escalating matters where appropriate.
- Support continuous improvement initiatives by reviewing and enhancing travel policies, processes, and systems to improve efficiency, effectiveness, and service delivery.
- Provide a broad range of administrative support services, including records management, correspondence, meeting coordination and minute-taking, document preparation and distribution, conference support, and data entry.
- Support operational continuity by providing coverage across other functional areas within the team as required.
About you:
We are seeking motivated and committed individuals who can support the work of NSW Health with:
- Demonstrated experience in providing high quality transactional services in a high paced environment including end to end travel services, and/or support functions, with sound knowledge in reviewing transactions, undertaking reconciliations and preparing journals.
- A willingness and commitment to support operational continuity by providing coverage across other functional areas within the team as required.
- Sound oral and written communication, interpersonal, negotiation and customer service skills and the ability to liaise effectively with customers and stakeholder to provide information, advice and recommendations.
- Maintain a professional, performance driven, innovative, responsive, and supportive approach that fosters a positive team environment.
- Successfully manage relationships within the Ministry of Health and its customers by exercising sound judgement and discretion.
How to apply
At The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.
Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) and demonstrate your ability by attaching a response to the two target questions below.
Target Questions (1-2 pages)
Question 1
Please provide a detailed example of a travel related scenario where you accurately identified an issue and played a significant role in implementing a resolution.
Question 2
Describe your technology background, including the systems, tools, and software you have used, and how you have applied them in your role?
For role related queries or questions contact Felicia Fernandes on Felicia.Fernandes@health.nsw.gov.au and quote REQ651660
As an organisation we are committed to creating an accessible and inclusive workplace. If you require any adjustments during the recruitment process, please contact Khloe Yang on Shuo.Yang@health.nsw.gov.au
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
Our commitment to Diversity and Inclusion
At the Ministry of Health, we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.
To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold a valid visa with permission to work in Australia.
Additional information
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
- Please note the selection process will include a range of merit-based techniques to assist in determining your suitability for the role.
- For more information about working at the NSW Health, please visit our career portal.
Applications Close: 01/05/2026 (11:59pm)
