Travel Operations Officer
Travel Operations Officer
Join the Corporate Services team at the Ministry of Health for an exciting Full Time Ongoing Employment opportunity, and play a key role in delivering essential business and operational support services across MOH, HSSG, and the eHealth Hub.
Corporate Services team contribute to a broad range of functions including business operations, financial management, property administration, travel coordination, asset management, and workforce support services. Our team partners closely with stakeholders to ensure efficient, reliable, and customer focused service delivery across the organisation.
About us
- Our core values of collaboration, openness, respect, and empowerment are more than just words, they're the guiding principles that shape every aspect of our work.
- We are committed to your growth and development, providing the resources and opportunities you need to excel in your career.
To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.
About the role
With your skills and experience, you can contribute to the millions of ways we’re enhancing health and wellness while developing your career as part of the largest health organisation in Australia.
The Travel Operations Officer provides high level specialist and operational expertise to support the effective day to day management of travel across the Ministry of Health (MoH) and the Health Support Services Group (HSSG). The role is responsible for overseeing travel systems, providing expert advice to stakeholders, resolving complex travel related issues, and ensuring compliance with travel policies, governance requirements, and risk frameworks. The position enhances organisational capability by monitoring and analysing travel data, identifying trends and improvement opportunities, and supporting initiatives that drive efficiency, value for money, and continuous improvement in travel management practices.
Crown Clerk 7/8, starting salary from : $113,574- $125,720 plus Super and annual leave loading, with a 35-hour work week, work location- 1 Reserve Road, St Leonards
For more information, please read the full Role Description.
What you'll be doing
- Provide high level advice on travel policy interpretation, risk management, and opportunities to enhance efficiency, compliance, and value for money across MoH and HSSG.
- Oversee the configuration and optimisation of travel systems, ensuring data integrity, effective workflows, and system functionality that supports strategic reporting and compliance monitoring.
- Analyse travel trends, expenditure patterns, and compliance data to identify systemic issues, emerging risks, and opportunities for improvement, and prepare insights for senior management.
- Manage complex or escalated travel matters, ensuring appropriate risk assessment, resolution, and escalation in line with organisational policies and legislative requirements. Role description | Travel Operations Officer 2
- Contribute to strategic projects and policy development, providing subject matter expertise to support system enhancements, procurement activities, policy reviews, and organisational change initiatives. Key challenges
- Developing effective working relationships with other branches in the Ministry of Health, public health organisations and other stakeholder representatives which have different and diverse needs and viewpoints.
About you
We are seeking motivated and committed individuals who can support the work of NSW Health with:
- The ability to build and maintain relationships with key stakeholders.
- Experience interpreting and applying travel, financial, or administrative policies.
- Analytical skills with the ability to identify risks, trends, and process improvement opportunities.
- Experience with travel systems, stakeholder engagement, and managing complex issues in a fast-paced environment.
- Excellent communication and organisational skills, with the ability to manage competing priorities and deliver quality outcomes.
How to apply
At The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.
Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) and demonstrate your ability by attaching a response to the two target questions below.
Target Questions (1-2 pages)
- Describe a time when you managed competing priorities and tight deadlines while maintaining accuracy and service standards
- Can you describe a situation where you had to explain a complex policy requirement to a resistant or non-compliant stakeholder and what steps did you follow?
Use the link below to access our Capability Application tool, designed to help you excel in the recruitment process. Practice your responses with the example questions provided to effectively highlight your achievements and the strategies you used to accomplish them.
Capability application tool | NSW Public Service Commission
For role related queries or questions contact felicia.fernandes@health.nsw.gov.au and quote REQ651641
As an organisation we are committed to creating an accessible and inclusive workplace. If you require any adjustments during the recruitment process, please contact Khloe Yang on Shuo.Yang@health.nsw.gov.au
Closing Date: 27 MAY 2026 (11:59PM)
Our commitment to diversity and inclusion
At the Ministry of Health, we are committed to creating a diverse, inclusive, and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.
To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident, or a New Zealand citizen, or hold a valid visa with permission to work in Australia.
Additional information
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
- For more information on applying visit the Ministry of Health Career portal
- Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role.
Don't miss your chance to embark on this fulfilling journey! Apply now!
Applications Close: 27 MAY 2026 (11:59PM)
