Telephonist Administration - Level 3

Be the Connection that Matters


Remuneration: $35.09 - $35.80 per hour + Superannuation
Employment Type: Permanent Part Time
Position Classification: Telephonist Level 3
Hours Per Week: 22.5hrs per fortnight
Location: Singleton Hospital
Requisition ID: REQ573553
Closing date: Sunday, 8th June 2025


Step into the Role 

After Hours Telephonist | Consistent Work Schedule
Join our dedicated team and become the first point of contact for patients, families, and healthcare professionals during after-hours operations.

Work Schedule 
Maintain your lifestyle and keep your schedule consistent while opening the door to valuable experience and future opportunities in the healthcare sector.

Week 1: Fri 4:30-9pm

Week 2: Mon, Tue, Wed, Thu 4:30-9pm

Day to Day 

As the sole administrator on-site after hours, you will work closely with and be supported by the triage nurse.

• Managing the main hospital phone; answer calls and directing enquires to the appropriate ward 
• Processing patient admissions and discharges
• Entering patient details into hospital systems 
• Managing payments and transactions, including for overseas visitors
• Following up with health funds and collating required paperwork
  

What you will Bring  

• Exceptional communication and interpersonal skills
• A friendly and professional approach to every interaction
• Strong multitasking and problem-solving abilities
• The ability to handle sensitive or difficult conversations with empathy and discretion
• A proactive, driven attitude with the ability to work independently and take initiative  

What we can offer you:

• 4 weeks annual leave (pro-rata for part time employees) 
• Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance 
• Salary packaging options - up to $11,600 plus novated leasing 
• Fitness Passport for health and well-being - discounted gym options for you and your family 
• Employee Assistance Program (EAP) for staff and family members 
• Opportunity to work and collaborate with a range of non-clinical and clinical professionals 

Additional information

• An eligibility list will be created for future permanent part time and temporary part time vacancies. 
• Casual opportunities may be available for recommended applicants
• To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. 
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.   
• At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process. 
  
  

Information for Applicants: 

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 
 
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp 
 
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. 

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.  
 
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