Team Leader Absence Coordination Line

$92,004 per annum to $94,457 per annum + 12% super and benefits (Admin Off Gde 2)

Boost your take-home pay with generous salary packaging benefits of up to $9,000, plus additional meal and entertainment options.

Public transport accessible locations

About the Opportunity

To effectively supervise the reception, documentation and progress of telephone and other calls relating to the management of the day of shift absences and the rostering of on road vacancies. Through active supervision effectively co-ordinate the provision of the day of shift roster for the current day and to provide direction and assistance to the Absence Coordination Line Officer and administrative support to the rostering, deployment and People Hub teams. The position involves reviewing and determining roster vacancies are managed in a timely manner.

Click here for the Role Description
 

About You

 

We are looking for someone who has:

• You have rostering experience where you can identify scheduling irregularities, plan for effective staff deployment and provide support to operational managers.

• Technical skills such as proficient use of call centre-based programs, workforce management applications and Human Resource Information Systems.

• You have experience with shift management and task delegation in a fast paced, 24-hour workforce operation environment.

• You can demonstrate the ability to prioritise tasks and duties from a wide range of competing sources.

• Enjoy the variety and flexibility that a rotating 24-hour shift work roster provides.

How to Apply

Please respond to the below two questions (max 4000 characters including spaces, per question) and submit this with your CV and other required information.

Question 1:  Tell us about the last time you had to sell an idea to your co-workers. How did you do it and did it work?

Question 2: Select a piece of work or a project and describe how you organized your work or work area to ensure maximum efficiency.

Additional Information 

• NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
• Any AI‑assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.

Conditions

• There is no entitlement to Transferred Employees Benefit (TEB) or travel allowance associated with this opportunity.
• No NSW Ambulance accommodation is provided.
• Employee’s currently undertaking an Extended Care Paramedic or Intensive Care Paramedic consolidation periods are eligible to apply however will need to complete all training and return of service obligations before accepting any relief/acting opportunities.
• Employee’s currently undertaking a Special Operations Team (SOT) consolidation period are not eligible to apply for positions other than SOT positions. This includes positions offered via merit selection, transfer lists or later transfer mechanism, expressions of interest or secondments.
• If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Income Protection and Death Benefits (State) Award 2017 you may not be covered by the NSW Ambulance Death and Income Protection Benefits (State) Award and/or Ambulance Officers Insurance, please ensure that you have sought advice prior to applying and or accepting this position. For further information please contact Paramedic Insurance via AMBULANCE-ParamedicInsurance@health.nsw.gov.au

Please contact Demetrius Kirisome on Demetrius.Kirisome@health.nsw.gov.au if you have any questions about this role.

For Aboriginal candidates who would like to talk to NSW Ambulance Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website. 

Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self.

Employment Type: Permanent (Full Time)

Location: NSW Ambulance State Operations Centre, Sydney Olympic Park

Applications Close: 11:59pm Sunday 12 April 2026