NSW Government

Senior Investigations Officer Respect at Work

🔍 Sydney Olympic Park, NSW Ambulance State Operations Centre | Western Sydney

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Workplace Relations
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Ambulance Service of NSW
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REQ650489 Requisition #

Healthy work-life balance with flexible work arrangements

$132,236 per annum to $150,222 per annum + 12% super and benefits (Health Mgr Lvl 3)

Work in a modern, purpose-built workspace with an on-site gym, excellent transport links and plenty of nearby cafés, restaurants, and amenities at Sydney Olympic Park

 

About the Opportunity

In this role within the Respect at Work function, you will play a vital part in managing complex and sensitive conduct matters, supporting the organisation to respond appropriately and consistently. You will lead or review internal investigations, provide expert advice to managers, and contribute to strengthening systems and practices that promote safe, respectful and complaint‑free workplaces.

You will oversee a diverse and challenging caseload of conduct and probity matters, deliver training, and offer specialist, trauma‑informed guidance to ensure responses are procedurally fair and aligned with organisational expectations. This is a key opportunity to influence culture, support safe working environments, and enhance professional conduct across NSW Ambulance.

This is a temporary full time position for a period up to 12 months with possible extension. 

Please refer to the Role Description for further information.

 

About You

You are a thoughtful and resilient professional who brings a calm, balanced and fair approach to managing complex and sensitive workplace matters. With a strong sense of integrity and professionalism, you exercise discretion, sound judgement and confidence when navigating ambiguity. You are credible and trusted, able to build respectful rapport with a diverse range of people, and remain composed under pressure while managing competing priorities and emotionally charged situations. You take a balanced and procedurally fair approach to your work, considering multiple perspectives and contributing pragmatic, workable solutions. Collaborative and improvement‑focused, you work effectively with managers and stakeholders to support positive outcomes, while also taking an interest in strengthening systems, capability and workplace culture. You will bring experience managing or supporting complex workplace matters or investigations, along with an understanding of trauma‑informed and respectful approaches.

 

How to Apply

Please respond to the below two questions (max 4000 characters including spaces, per question) and submit this with your CV and other required information.

 

Question 1: Describe a work situation where you needed to show courage to address the issue. What happened, and what actions did you take?

 

Question 2: Describe a situation where you had to get cooperation from a person or a group. What did you do to achieve this and what was the result?

 


Additional Information 

  • NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
  • Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
  • Eligibility lists and talent pools may be created and used to fill temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
  • Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
  • Any AI‑assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.

 

Conditions

  • There is no entitlement to Transferred Employees Benefit (TEB) or travel allowance associated with this opportunity.
  • No NSW Ambulance accommodation is provided.
  • Employee’s currently undertaking an Extended Care Paramedic or Intensive Care Paramedic consolidation periods are eligible to apply however will need to complete all training and return of service obligations before accepting any relief/acting opportunities.
  • Employee’s currently undertaking a Special Operations Team (SOT) consolidation period are not eligible to apply for positions other than SOT positions. This includes positions offered via merit selection, transfer lists or later transfer mechanism, expressions of interest or secondments.
  • If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Income Protection and Death Benefits (State) Award 2017 you may not be covered by the NSW Ambulance Death and Income Protection Benefits (State) Award and/or Ambulance Officers Insurance, please ensure that you have sought advice prior to applying and or accepting this position. For further information please contact Paramedic Insurance via AMBULANCE-ParamedicInsurance@health.nsw.gov.au

 

Please contact Nathan Hey on Nathan.hey@health.nsw.gov.au if you have any questions about this role.

For Aboriginal candidates who would like to talk to NSW Ambulance’s Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website.

 Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self. 

 

Location: NSW Ambulance State Operations Centre, Sydney Olympic Park

Applications Close: 11:59 pm midnight Sunday 12 April 2026

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