Security - Drug & Alcohol Clinical Services

Employment Type: Permanent Part Time
Position Classification: Security Officer 
Remuneration: $31.86 per hour + Super
Hours Per Week: 12
Requisition ID: REQ659502
Location: Newcastle Community Health
Master License Number: HNELHD  407686382
Application close date: Sunday 24^th May 2026

Make a Real Impact Where It Matters Most

 

An exciting opportunity is available for a professional and compassionate Security Officer to join the team at Newcastle Pharmacotherapy Service within Hunter New England Local Health District.
This role is more than security — it’s about supporting the safety, wellbeing, and care of vulnerable clients and the healthcare professionals who support them every day. Working within a multidisciplinary healthcare environment, you will play an important role in maintaining a safe and secure service while responding to incidents with professionalism, empathy, and confidence.
Situated near the beautiful Throsby Creek precinct, this position offers the chance to work in a rewarding healthcare setting while enjoying the vibrant surroundings of Newcastle’s waterfront dining and community spaces.

About the Role
As a Security Officer, you will provide responsive and professional security services across the Newcastle Pharmacotherapy Service and surrounding facilities. You will be responsible for ensuring the safety of staff, clients, visitors, and property while contributing to a positive and supportive healthcare environment.
Key responsibilities include:

• Responding promptly to incidents, emergencies, and duress alarms using a calm, trauma-informed approach
• Supporting staff in managing challenging situations through de-escalation and conflict resolution strategies
• Conducting patrols, safety inspections, and security checks throughout the facility
• Monitoring CCTV, alarms, and access control systems
• Maintaining accurate incident reports and security documentation
• Delivering exceptional customer service to staff, clients, and visitors
• Undertaking administrative duties relevant to the role
• Working collaboratively within a multidisciplinary healthcare team

This position operates within a rotating roster environment and requires flexibility to support service needs.

What You’ll Bring
You are a reliable and resilient security professional with excellent communication skills and a strong customer-focused approach. You remain calm under pressure and are confident responding to aggressive, distressed, or vulnerable individuals with empathy, professionalism, and sound judgement.

Essential Criteria

• Current NSW Security Licence 1A
• Certificate II in Security Operations
• Senior First Aid Certificate
• Current Class C Driver Licence (NSW eligible)
• Ability to work across a 24/7 rotating roster

To Be Successful in This Role, You Will Demonstrate

• Proven experience working within the security industry, ideally in healthcare or other high-pressure environments 
• Strong customer service skills with the ability to perform duties with minimal supervision 
• Proven ability to respond appropriately to challenging situations using de-escalation and conflict resolution techniques 
• Confidence working both independently and collaboratively within a multidisciplinary team 
• A sound understanding of security policies, procedures, and safe work practices 
• Experience operating surveillance, CCTV, alarms, and electronic monitoring systems 
• Excellent communication skills and the ability to remain calm under pressure while supporting staff, patients, and visitors in a professional manner

Why Join HNE?

Joining Hunter New England Local Health District means becoming part of a supportive and collaborative multidisciplinary team committed to delivering high-quality patient care within a dynamic perioperative environment.

We offer:

• A welcoming and team-focused workplace culture
• Structured orientation and hands-on training with experienced mentors
• Opportunities to learn and develop new skills in a fast-paced surgical setting
• Ongoing professional development and career progression opportunities within NSW Health
• Salary packaging options to help increase your take-home pay
• Access to Fitness Passport and Employee Assistance Program (EAP) services to support your health and wellbeing

If you are motivated, adaptable and looking to build a rewarding career within perioperative services, we would love to hear from you.

 

Apply now and become part of a team where every role makes a difference

Need more information?
Click here for the Position Description
Find out more about applying for this position
For role related queries or questions contact Belinda Archer on Belinda.Archer@health.nsw.gov.au