Quality Officer
Employment Type: Permanent Full Time
Position Classification: Health Manager Level 2
Remuneration: $114,251 - $134,809 per annum plus superannaution
Hours Per Week: 38
Requisition ID: REQ644929
Location: Sydney, NSW
Applications Close: Sunday, 12 April 2026
An exciting opportunity has become available to work with the Quality Team at the NSW Organ and Tissue Donation Service.
The NSW Organ and Tissue Donation Service (OTDS) is the state‑wide NSW Health agency responsible for increasing organ and tissue donation for transplantation across New South Wales. Each year, the lives of thousands of Australians are transformed through organ and tissue transplants; however, more donors are still needed, with around 1,650 Australians on organ transplant waiting lists at any given time.
Working at the NSW Organ and Tissue Donation Service means being part of a compassionate, purpose‑driven team dedicated to saving & enhancing lives. The culture is collaborative, inclusive, and supportive, with a strong focus on personal growth and professional development. Employees benefit from flexible working arrangements and the opportunity to make a meaningful impact on the community.
Where you'll be working
The NSW Organ and Tissue Donation Service is now recruiting to the position of Quality Officer for the Quality Team at the NSW Tissue Bank. This is a full-time position, based at the NSW Tissue Bank, Sydney/Sydney Eye Hospital.
The role
The Quality Officer is responsible for supporting the Quality Manager to develop, maintain and monitor the critical quality management system for the NSW Organ and Tissue Donation Service (OTDS) including the NSW Tissue Banks (NSWTB).
In particular, this position will ensure that the NSWTB comply with the extensive regulatory requirements of the Code of Good Manufacturing Practice (cGMP) which is administered by the Therapeutic Goods Administration (TGA), and the NSW OTDS achieves and maintains accreditation with the relevant ISO 9000 and Australian Council of Healthcare standards (ACHS), taking leadership to motivate staff and implement strategic change as required. This will involve the monitoring and actioning of appropriate quality system elements and instigation of appropriate actions across multiple sites including timely report writing to management and the TGA; high level problem solving and corrective action review; support strategic planning; and development and monitoring of performance measures and procedures
Benefits:
- Up to 12 allocated days off each year (for full-time employees) in addition to annual leave.
- Salary packaging options that reduce your taxable income and increase your take-home pay! Up to $9K for living expenses and $2.6K meal & entertainment & Novated Leasing.
- Discounted gym memberships with a Fitness Passport
- Employee Assistance Program (EAP) for employees and family members.
- Discounted Private Health Insurance.
Are you ready to join us?
We are excited to learn more about you and your experience. As part of the application process, we invite you to respond to the following selection criteria:
Relevant tertiary qualifications or equivalent work experience, or a combination of both.
Demonstrated high level analytical and problem solving skills including, the ability to provide authoritative advice and recommendations across a large and complex organisation.
Demonstrated high level negotiation and facilitation skills and commitment to customer service.
Effective time management and demonstrated ability to prioritise and meet conflicting deadlines.
Highly developed communication, interpersonal and influencing skills.
Ability to develop and maintain effective working relationships with senior management, and other key stakeholders.
Demonstrated experience in planning, implementing and managing quality systems, projects and programs including demonstrated experience with change control.
Current drivers licence with a willingness to travel in accordance with the demands of the position.
Need more information?
1) Click here for the Position Description and SESLHD Expected Standards
2) Find out more about applying for this position
For role related queries or questions contact Siew Ng on Siew.Ng@health.nsw.gov.au
Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.
Reasonable Adjustments
NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email SESLHD-Recruitment-District@health.nsw.gov.au and let us know.
Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.
Information for applicants:
- If you have relevant qualifications or experience, please include any supporting documents with your application.
- An eligibility list may be created for future vacancies
- Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
- Applicants will be assessed against the essential requirements and selection criteria contained within the position description
- Recommended applicants will be reviewed for compliance with NSW Health policy directive Occupational Assessment, Screening and Vaccination against Specific Diseases for all positions prior to offer
- SESLHD is committed to creating a workplace that reflects the diversity of our community. This will help ensure our employees, our patients and their carers, feel supported. We invite candidates of all ages, genders, sexual orientation, cultural background, people with disability, neurodiverse individuals, and Indigenous Australians to apply. We do have an Aboriginal Workforce Team that can also provide support (SESLHD-AboriginalWorkforce@health.nsw.gov.au) and for additional information please visit our Stepping Up Website
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