LMS Support Officer - Single Digital Patient Record
Position: LMS Support Officer– Single Digital Patient Record
Award: Health Manager Level 1
Employment Type: Full Time Exempt (2 years with the possibility of extension)
Opportunity to work from our modern Chatswood, St Leonards office
Attractive salary, up to $116,824+ 12% Super and annual leave loading
Allocated day off per month, salary packaging, discounted fitness passport and more!
Join the team enriching health in millions of ways every day through digital innovation
Applications Close: 11:59pm, Friday 2 January 2026
About Us – Single Digital Patient Record (SDPR), NSW Health
Be part of the team leading the largest digital transformation in Australia’s public health history. NSW Health’s SDPR program is transforming the way patient care is delivered and experienced - creating a single, secure, holistic, and integrated view of patient information across the entire state.
By connecting every corner of the NSW public health system, this groundbreaking program empowers clinicians and care teams with real-time access to unified patient data - enabling safer, more transparent, and quality care for every person, anywhere.
Join us now and contribute to the millions of ways we're enriching health every day.
About the Opportunity
As a LMS Support Officer of our Training Team within SDPR, you will be responsible for providing maintenance, support and enhancement of the state-wide Learning Management System for the Single Digital Patient Record (SDPR) program.
In this role, you will:
Manage training material uploads and create learning pathways, class objects and schedules in My Health Learning.
Resolve incidents and requests, confirming solutions with customers and maintaining clear, detailed updates.
Escalate complex issues with thorough documentation and monitor queues to meet SLAs.
Support MHL functions and maintain the knowledge base in line with policies and compliance requirements.
About You
We are looking for someone who:
Experienced in Learning Management Systems, particularly My Health Learning, with a solid background in both Test and Production Support environments.
Skilled in delivering high-quality customer service, gathering information from multiple sources, preparing clear reports and managing challenging client interactions.
Organised with proven ability to prioritise competing demands, work effectively in high-volume environments and consistently achieve customer-focused outcomes.
Collaborative with strong relationship-building skills, supporting enterprise systems in complex environments and working effectively with customers and stakeholders.
You will succeed in this role if you:
Enjoy working in an environment where no two days are the same.
Are motivated by tight deadlines and problem solving on the go.
Can juggle multiple priorities while staying calm and outcome focused.
Thrive when collaborating with others to deliver results in a fast-moving space.
Need more information?
Check out our diversity and inclusion commitment
Learn more about Single Digital Patient Record
Working at SDPR
Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:
- Professional growth and career development
- Allocated day off per month
- Salary packaging
- Various health and wellbeing programs to support our team
How to apply
Share with us your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience.
We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we’re eager to see your personality and get to know the person behind the application!
Role-specific enquiries: If you have any questions about the role, please contact the hiring manager Aaron Jones at Aaron.Jones@health.nsw.gov.au
General recruitment and adjustment enquiries: If you require assistance, have any questions about the recruitment or require adjustments to the recruitment/interview process, please contact Sam Matthews on Samuel.Matthews1@health.nsw.gov.au
Please note, due to the Christmas and New Years period, you will not be provided with updates until January 2026 once your applications have been reviewed.
Additional information
- This role may require evening, night, weekend and/or shift work, in accordance with operational needs and Award provisions.
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
- 'Exempt' is defined as a fixed term contract with a length greater 13 weeks.
To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
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