Licensing Support Officer

Join our Pharmaceutical Operations team at Ministry of Health for an exciting full time ongoing opportunity and be part of the team enriching health in millions of ways every day.

About us

• We offer robust development and growth support to all our employees, ensuring you have the resources and opportunities to thrive in your career.
• Our core values of collaboration, openness, respect, and empowerment are more than just words – they're the guiding principles that shape every aspect of our work.
• Embrace a healthy work-life balance with our flexible/hybrid working hours.

To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.

About this role

With your skills and experience, you can contribute to the millions of ways we’re enhancing health and wellness while developing your career as part of the largest health organisation in Australia.

The Pharmaceutical Operations team within the Ministry of Health is seeking an organised and diligent administrative professional to join our high performing team as a Licensing Support Officer.

In this role, you will provide high quality administrative and operational support to the Licensing Officer to ensure licensing processes for medicines, poisons and therapeutic goods are effectively managed. You will support the accurate administration of licence holder records and contribute to regulatory activities that underpin patient safety and clinical quality outcomes for the NSW community.

Crown Clerk 3/4, starting salary from $84,659 - $92,701 plus Super and annual leave loading, with a 35-hour work week.

For more information, please read the full Role Description.

What you'll be doing

• Prioritise and process applications to license the wholesale supply of substances for therapeutic use in humans or animals, retailers and suppliers of drugs of addiction, and private health facilities.
• Create, maintain and update records and files to ensure accurate and complete licensing information is maintained.
• Support the preparation of reports, correspondence and briefs for internal and external stakeholders.

About you

We are seeking motivated and committed individuals who can support the work of NSW Health with:

• Demonstrated capability in using a range of systems and platforms, including government databases and Microsoft Office applications, to complete tasks accurately and efficiently
• Strong communication, guidance and interpersonal skills, with a commitment to providing high quality customer service and working collaboratively in a team environment, while meeting competing deadlines.
• Experience in an administrative or regulatory support role, along with strong attention to detail and a proactive approach to problem solving, will be highly regarded.

How to apply

At The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.

Please review the role description, submit an up-to-date resume (up to 5 pages), a single page cover letter (1 page) AND a response to the two target questions below (not more than 1 page):

Target Questions (1-2 pages)

1. Describe your experience in managing records and databases in accordance with the rules of an organisation or department.
2. What is your approach to prioritisation and time management?

Use the link below to access our Capability Application tool, designed to help you excel in the recruitment process. Practice your responses with the example questions provided to effectively highlight your achievements and the strategies you used to accomplish them.

Capability application tool | NSW Public Service Commission

For role related queries or questions contact Stuart Ludington on Stuart.Ludington@health.nsw.gov.au and quote REQ634009.

If you do require any adjustments to the recruitment process during the recruitment process, please contact Frankie De Luca on frankie.deluca@health.nsw.gov.au.

Closing Date: 11:59pm, Tuesday 7 April 2026

Our commitment to diversity and inclusion

At the Ministry of Health, we are committed to creating a diverse, inclusive, and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident, or a New Zealand citizen, or hold a valid visa with permission to work in Australia.

Additional information

1. This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
2. For more information on applying visit the Ministry of Health Career portal.
3. Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role.

Don't miss your chance to embark on this fulfilling journey! Apply now!

Applications Close: 11:59pm, Tuesday 7 April 2026