Improvement Program Facilitator - Patient Experience Program
Join us and help shape a better patient experience.
Employment Type: Permanent Full Time
Position Classification: Health Manager Level 2
Remuneration: $109,857 - $129,624 Per Annum + 12% Super + Salary Packaging
Hours Per Week: 38
Location - On site - Negotiable within Hunter New England Local Health District
Requisition ID: REQ601198
Advertising Closes: Monday, 8th September 2025
Interviews scheduled Tuesday, 16th September 2025
About the Role
We’re looking for an enthusiastic and proactive individual to join our Patient Experience Program as an Improvement Program Facilitator. In this role, you will play a vital part in shaping and supporting NSW Health and Hunter New England Health initiatives that enhance the experiences of patients, families, carers, and staff across our health service.
You’ll work closely with staff and consumer representatives to lead and support patient experience improvement projects. Your background in clinical care, combined with your ability to engage stakeholders and drive quality improvement, will be critical to success.
You will be supported through a comprehensive orientation plan and a dedicated onboarding process.
Key Responsibilities
Lead and support the design and implementation of improvement initiatives across the district
Collaborate with NSW Health, consumers and staff to co-design improvement initiatives
Facilitate workshops and focus groups to gather and act on consumer feedback
Support data collection, analysis, and reporting on patient experience initiatives
Promote a culture of continuous improvement and consumer partnership
Support the District Partnering with Consumers Committee and associated Working Parties
What You’ll Bring
Recent clinical experience within a healthcare setting (essential)
Demonstrated experience in project work, including planning, implementation, and evaluation
Experience leading or contributing to quality improvement initiatives
Strong communication skills – both written and verbal – with the ability to connect with diverse stakeholders
A genuine team player who contributes positively to team culture and shared goals
A passion for improving patient experience through innovation and engagement
Experience in partnering with consumers, families, and carers
Requirements:
Tertiary qualifications in a health discipline and recent, relevant clinical experience in an acute health care setting.
Eligible to drive in NSW and capacity to undertake travel within HNELHD.
Benefits:
Monthly Allocated Days Off – Regularly scheduled time to recharge
Annual Leave – 4 weeks of paid annual leave
Paid Parental Leave – Supporting eligible employees with time to focus on family
Flexible Work Options – Two work-from-home days per week available after a 3-month onboarding period
Salary Packaging – Access up to $11,600 in tax-effective salary packaging, including novated leasing
Fitness Passport – Discounted gym memberships for employees and their families to support health and well-being
Employee Assistance Program (EAP) – Confidential support services for staff and their families
Additional Information:
To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Mary Bond on Mary.Bond@health.nsw.gov.au
Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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