ICT Computer Services Team Leader
Employment Type: Permanent Full Time
Position Classification: Computer Manager Grade 2
Location: Nepean Hospital
Remuneration: $128,497.00 - $145,069.00 per annum
Hours Per Week: 38
Requisition ID: REQ611294
Applications Close: 27/10/2025
With CORE Values of Collaboration, Openness, Respect and Empowerment, working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.
About Us
Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean, Blue Mountains, and Lithgow Region.
Are you an experienced ICT team leader with strong technical skills who wants to supervise a high-performing team and still stay on the tools to deliver outcomes that matter in healthcare?
Nepean Blue Mountains Local Health District is seeking a Computer Services Team Leader to supervise and support our Infrastructure Systems, End-Point Compute and Desktop Support teams. This role combines team leadership with the opportunity to step in and conduct technical work across operational and project environments when required.
As the Computer Services Team Leader you will lead and support a team of technical specialists responsible for infrastructure, desktop, and endpoint services that underpin both clinical and corporate operations. This hands-on role includes delivering business as usual support and contributing to project implementations when required. The successful candidate will be instrumental in driving service excellence, fostering continuous improvement, and applying pragmatic problem-solving approaches.
To succeed in this role, you will bring proven experience in leading ICT teams within complex environments, along with strong technical capabilities across infrastructure, desktop, and endpoint services. You will thrive in fast paced settings and be comfortable switching between people leadership and direct technical delivery. A customer focused mindset, collaborative approach, and commitment to achieving outcomes are essential.
This is a rare chance to lead a capable technical team while keeping your skills current on the tools and making a real difference through technology. If this sounds like you, we encourage you to apply now.
Note: Previous applicants need not apply.
Benefits available to eligible NBMLHD employees
Accrued Day Off (ADO) for full time employees
Opportunity for extra tax savings through Salary Packaging
Novated Leasing
Great education opportunities through Education Training Service which offers over 110 courses each year
Access to our Employee Assistance Program (EAP) for staff and family members
Fitness Passport
NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.
NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards.
For assistance with applying through the NSW Health Career Portal please click here.
What you will bring to the role
- Proven ability to foster a positive team culture, drive accountability and align team performance with organisational goals, supported by experience mentoring staff, managing change and promoting collaboration across disciplines to deliver high-quality outcomes.
- Extensive experience in a senior ICT support role with strong leadership and technical skills (Office 365, Intune, SCCM, Windows 11, Server 2019+).
- Proven ability to establish productive stakeholder and vendor relationships, lead and inspire teams, and deliver outcomes aligned with strategic objectives and KPIs.
- Highly developed analytical skills with the demonstrated capacity to interpret complex issues, conduct trend analysis, and identify underlying problems. Proven ability to approach challenges with creativity and develop effective, evidence-based solutions.
- Demonstrated experience in the development and management of work schedules, resource planning tools, and action tracking mechanisms. Proven capability in utilising the ServiceNow platform for task allocation and delivery of ICT services within an ITIL framework.
- Proven leadership and management experience, including oversight of third-party suppliers and vendors to ensure timely delivery of support, consultancy, and assistance across both business-as-usual operations and project environments.
- Demonstrated expertise in leading and contributing to endpoint and server architecture design workshops, delivering innovative technical solutions tailored to the healthcare environment. Proven strength in analytical thinking, technical problem-solving, and effective incident management.
- Proven ability to communicate effectively across all levels of an organisation, conveying complex concepts clearly through both verbal and written communication. Skilled in engaging internal and external teams, vendors, suppliers, and other stakeholders to ensure alignment and understanding.
Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Brent Parton on Brent.Parton@health.nsw.gov.au
