Help Desk Senior Supervisor

Classification: General Admin Staff Grade 9
Employment type: Permanent Full Time
Hours per week: 38
Remuneration: $91,597.91 per annum plus 12% superannuation
Location: St Leonards
Applications close: 11:59pm, Tuesday, 13 January 2026
 

HealthShare NSW is committed to creating a diverse and inclusive environment which reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and we encourage applicants from Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse groups, LGBTIQ+ communities, veterans, carers and people with disability.

About the opportunity
The Help Desk Senior Supervisor plays a critical role in managing and coordinating operational and service requests for HealthShare NSW’s 24/7 Cleaning and Patient Support Services. This position leads and supports the Help Desk Team to ensure timely, accurate, and customer-focused handling of high-volume service requests. The role oversees task allocation systems and hardware to maintain smooth operations, while providing leadership and guidance to helpdesk operators and frontline staff to foster a performance-driven, accountable culture.

Key responsibilities include monitoring day-to-day operations, prioritising and managing service requests, preparing reports, and advising management on Help Desk activities. The position actively identifies opportunities for service improvement, ensures compliance with work health and safety standards, and maintains professional, responsive customer service. Building strong relationships within HealthShare NSW and with customers is essential.

About us

HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.

Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.

Additional benefits

We reward our employees with a terrific range of benefits, including:

• Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees
• Hybrid working and flexible work arrangements: enjoy a combination of working from home and the office along with varied start/finish times, part time work and job sharing where applicable
• Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay
• Wellbeing programs: access an array of wellbeing programs designed to support your physical, mental, and emotional health
• Commitment to career development: expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career
• Rewarding role and community contribution: make a difference in people's lives by assisting those in need and actively contributing to your community.

Please note some benefits may only apply to certain employment types.

How to apply

• Click Apply Now at the top of the page.
• Attach your resume and a cover letter addressing the essential requirements/Public Sector Capability Framework outlined in the position description

Applications without a cover letter addressing the essential requirements will not be considered. Your cover letter must be tailored in line with the position description for the role. For further information on how to prepare your application Writing your application | Find your next role in the public sector I Work for NSW 

Additional information 

• Applicants will be assessed against the essential criteria in Position Description
• If successful following the application close date, you will be required to attend interview/complete comparative assessment as well as reference checks.
• Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa.
• An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months. 

Contact information

Please contact Nurcan Ozserim - Nurcan.Ozserim@health.nsw.gov.au if you have any questions about this role. Any career portal support questions can be directed to our customer service team at 1300 679 367.

For Aboriginal candidates who would like to talk to a HealthShare NSW Aboriginal Workforce Consultant, please contact HSNSW-AboriginalWorkforce@health.nsw.gov.au
Support is also available through the Stepping Up website. 

Please let HSNSW-Diversity@health.nsw.gov.au know if you need any adjustments to the recruitment or interview process (e.g. physical accessibility, interview setup, or scheduling). Candidates with a disability can also use this email for confidential advice and support during the recruitment process.