Consumer Feedback Support Officer - Wagga Wagga

Requisition ID: REQ644445
Employment Type: Permanent Full Time
Position Classification: Health Manager - Level 2 
Remuneration: $114,251.00 - $134,809.00 per annum (+ super + 17.5% leave loading where applicable) 
Location:  Wagga Wagga
Applications Close: midnight 8 April 2026

Are you an analytical problem-solver passionate about improving patient experiences?

About the Opportunity

We are seeking an experienced Consumer Feedback Support Officer to join our team in this important role supporting the management of consumer feedback processes across the District.

Working closely with the Manager Consumer Feedback and Engagement, you will support investigations and provide advice on complaints, compliments and service improvement suggestions. The role plays a key part in strengthening patient safety, improving service quality and ensuring consumer voices inform healthcare delivery.

As the Consumer Feedback Support Officer, you will:

• Support investigations into consumer complaints and concerns and provide recommendations for improvement.
• Engage with patients, carers and staff to ensure feedback is managed respectfully and effectively.
• Provide advice and guidance to staff on consumer feedback processes and risk management.
• Contribute to open disclosure processes following patient safety incidents.
• Analyse consumer feedback data to identify trends and opportunities for service improvement.
• Assist with training and education relating to consumer feedback processes.
• Work collaboratively with internal teams and external agencies to support investigations and quality outcomes.

To find out more, please review the Position Description.

About You

Our ideal candidate will demonstrate:

• Relevant health-related graduate qualifications or equivalent experience in a consumer relations or feedback management role.
• Strong analytical skills with the ability to identify risks and opportunities for service improvement.
• Knowledge of legislation, policies and best practice relating to healthcare complaints, privacy, open disclosure and patient safety.
• Excellent interpersonal and communication skills, including the ability to engage with clinicians, managers, patients and carers.
• High-level written communication skills and experience preparing investigation reports and documentation.
• Experience managing projects or contributing to quality improvement initiatives.
• A current NSW Driver’s Licence and willingness to travel across the Local Health District when required.

Why join MLHD?

At Murrumbidgee Local Health District (MLHD), we offer more than a job — we offer the chance to make a real difference.

• Make a Meaningful Impact – Play a vital role in shaping our culture and workforce capability to improve patient care outcomes.

• Attractive Remuneration – Enjoy competitive pay aligned with your skills and experience.

• Flexible Working Arrangements – Balance work and life in a way that works for you

• Generous Salary Packaging – Access up to $20,600 per annum tax-free for living expenses, plus the option for novated car leasing.

• Professional Development – Take advantage of ongoing learning and career advancement opportunities.

• Health & Wellbeing Support – Benefit from comprehensive wellness programs for you and your family, including Employee Assistance Programs, Fitness Passport, and initiatives supporting both physical and mental health.

   

   

  Click here to discover why MLHD is the right place to grow your career and contribute to healthier communities.

How to Apply

If this sounds like the opportunity for you, apply now!

Please contact Nicole Smith - Consumer Feedback & Engagement Manager, Clinical Governance via Nicole.Smith5@health.nsw.gov.au if you have any questions about this role.

Make a Change. Make a Difference.

Murrumbidgee Local Health District is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply.