Associate Engineer - Citrix Platform

Associate Citrix Engineer (Health Manager Level 2)

• Permanent, Full-time
• Opportunity to work from our many offices across Chatswood, Charlestown, or St Leonards
• Attractive salary, up to $129,624 + 12% super + 17.5% annual leave loading
• Accrue up to 12 extra days off per year + 4 weeks annual leave
• Join the team enriching health in millions of ways every day through digital innovation

Application Close Date: Wednesday 20th August 2025 (11:59 PM AEST)

Come work with us

Are you passionate about virtualisation technologies and ready to take the next step in your career? We’re looking for an enthusiastic and skilled Associate Citrix Engineer to join our Digital Workspace team.

In this role, you’ll play a key part in delivering and supporting our Citrix virtual app and desktop services. You'll bring your technical expertise to manage platform services, improve system performance, enhance automation, and ensure the security and reliability of our Citrix environment—including Citrix Virtual Apps & Desktops (CVAD), Citrix ADC, and Citrix ADM.

Your day-to-day will include:

• Supporting and maintaining Citrix-based services across NSW Health
• Contributing to service improvements, automation, and security measures
• Collaborating on the planning and implementation of complex system architectures
• Providing technical support and guidance aligned with our technology roadmaps

You’ll work closely with other eHealth technology teams, technical capability managers, delivery managers, and stakeholders across the NSW Health network to ensure smooth operation and innovation in our virtual desktop services.

In this role you will:

• Support the implementation, maintenance, and optimisation of Citrix Virtual Apps & Desktops (CVAD), Citrix ADC, and ADM platforms.
• Assist in delivering projects and system changes across virtual platforms, Active Directory, and related ICT systems.
• Collaborate on roadmap execution, assessing risks and ensuring alignment with technical and business objectives.
• Provide technical support for incidents, changes, monitoring, and system health to maintain high availability and performance.
• Conduct engineering investigations to support platform migrations and technology transformations.
• Drive automation and continuous improvement to enhance system security, stability, and efficiency.

About You

We are looking for someone with:

• Demonstrated experience in the build and operations across Citrix platforms and associated virtual app-desktop services within complex environments.
• Experience with modern ICT Delivery and Operational practices such as DevOps and Agile methodologies.
• Ability to establish collaborative and influential relationships with stakeholders, customers and colleagues.
• Technical writing capabilities.
• A self-driven attitude toward learning new skills and adopting upcoming technologies as requirements evolve.
• Excellent organisation skills with the ability to balance and juggle competing demands.

This role is internally referred to as Associate Engineer – Desktop Virtualization.

Need more information?

• Position description

• Find out how we hire at eHealth NSW

• Check out our diversity and inclusion commitment

• Learn more about  us at eHealth NSW

Working at eHealth

Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:

• Flexible work options
• Professional growth and career development
• Allocated day off per month
• Salary packaging
• Various health and wellbeing programs to support our team

How to apply

Share with us your cover letter and most up to date resume (up to 5 pages), addressing the responsibilities of this role and your relevant experience. You will be required to answer the following question as part of your application.

Target Question (500 words): Provide an example where you contributed to the design, implementation, and operation of a Citrix-based application virtualisation solution in a large and complex environment, with a particular focus on ensuring high service availability.

We recognise that AI tools are increasingly being used to assist with resumes and applications. While we welcome their use, we’re eager to see your personality and get to know the person behind the application!

For further discussions around the role or recruitment process, including adjustments, please contact our Talent Advisor at hayley.cheng@health.nsw.gov.au  or Hiring Manager, Dan Gilbertson, at Recruitment-DigitalWorkspace@health.nsw.gov.au and quote REQ591559. 

We will review all received applications after the job closing date and if successful, additional assessments (e.g. psychometric, technical) may be part of the recruitment process.

Additional information

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).