Associate Director Employee and Consumer Experience

Permanent employment offering long-term stability

Play a pivotal leadership role where workforce and consumer insights inform decision-making, strengthen engagement, and shape initiatives that support sustainable performance and service delivery.

We support your healthy work-life balance with flexible work arrangements + up to 12 allocated days off each year for full-time employees, in addition to annual leave.

About the Opportunity

Lead a contemporary People & Culture business partnering, advisory and consumer feedback model across NSW Ambulance, creating an environment that delivers People & Culture strategies and initiatives that will complement NSW Ambulance's strategic direction, through workforce and consumer engagement and insights.

Click here for the Role Description for further information. 

About You

You are a senior People & Culture leader with strong generalist expertise, able to provide credible, high-quality advice across the employee lifecycle in a complex and regulated environment. You have demonstrated experience leading and evolving a business partnering model, translating organisational strategy into practical workforce initiatives that deliver measurable outcomes.

You can partner with and influence senior leaders to support effective decision-making and manage competing priorities in an operational service context. You bring a track record of leading complex organisation-wide People & Culture initiatives and projects, using workforce insights to shape solutions and evaluate impact.

You have strong employee relations capability, including managing escalated and sensitive matters and applying legislation, policy and procedural fairness to mitigate people risk. As a collaborative coach and people leader, you developed HR Professionals, ensure consistent customer-focused service delivery, and communicate with exceptional judgement, negotiation skill, integrity and inclusion.

How to Apply

Please respond to the below two questions (max 4000 characters including spaces, per question) and submit this with your CV and other required information.

Question 1: Tell us about a time you brought together multiple stakeholder groups (e.g., operations, unions, specialist P&C teams) to deliver an agreed workforce outcome. How did you build alignment and manage differences?

Question 2: Explain how you have used workforce data and contemporary P&C practices to shape and deliver a people plan aligned to organisational strategy. Include the data/inputs you used (e.g., engagement, turnover, capability gaps), how you prioritised initiatives, how you measured impact?

Additional Information 

• NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill permanent and temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
• Any AI‑assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.

Conditions

• There is no entitlement to Transferred Employees Benefit (TEB) or travel allowance associated with this opportunity.
• No NSW Ambulance accommodation is provided.
• Employee’s currently undertaking an Extended Care Paramedic or Intensive Care Paramedic consolidation periods are eligible to apply however will need to complete all training and return of service obligations before accepting any relief/acting opportunities.
• Employee’s currently undertaking a Special Operations Team (SOT) consolidation period are not eligible to apply for positions other than SOT positions. This includes positions offered via merit selection, transfer lists or later transfer mechanism, expressions of interest or secondments.
• If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Death and Income Protection Benefits (State) Award 2022, please ensure that you have sought advice prior to accepting this position. For further information please contact Paramedic Insurance via AMBULANCE-ParamedicInsurance@health.nsw.gov.au.

Contact Information 

Please contact Amanda Soliman on Amanda.Soliman@health.nsw.gov.au if you have any questions about this role.

For Aboriginal candidates who would like to talk to NSW Ambulance’s Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website. Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self. 

Location: NSW Ambulance State Operations Centre, Sydney Olympic Park  

Applications Close: 11:59 pm Sunday 24 May 2026