Admission and Booking Officer Auburn Hospital

📋 Play a key role in managing elective surgery bookings
🤝 Deliver exceptional customer service to patients and staff
🏥 Join a supportive team at Auburn District Hospital
 

Manage elective surgery bookings and admissions while delivering accurate administration and compassionate patient support in a fast-paced hospital environment.
 

Employment Type: Permanent Full Time  
Position Classification: Administration Officer Level 3
Remuneration: $71,072.43 - $73,287.41 per annum
Hours Per Week: 38
Location: Auburn District Hospital 

Where you'll be working
Auburn District Hospital is a vibrant and community-focused hospital committed to delivering high-quality care to a diverse and growing population. The Admissions and Bookings Office plays a critical role in ensuring patients move through the elective surgery pathway efficiently and with care.

Working within a collaborative and supportive administrative team, you will contribute to a service that values professionalism, empathy and continuous improvement.

·       Work within a dynamic Admissions and Bookings Office supporting elective surgery services

·       Collaborate with medical, nursing and administrative teams across the hospital

·       Be part of a patient-focused environment that values respect and cultural diversity

·       Join a team committed to efficiency, accuracy and high-quality service delivery

·       Contribute to improving processes that support patient care and hospital operations

What you'll be doing 
In this important administrative role, you will coordinate elective admissions and manage waiting list processes while delivering high-quality customer service to patients and internal stakeholders.

·       Process Recommendation for Admission (RFA) forms and maintain the electronic elective surgery waiting list

·       Coordinate clinic and theatre bookings and communicate appointment details with patients

·       Liaise with internal departments and external services to support elective admissions

·       Monitor and audit waiting lists to ensure compliance with policy and timeframes

·       Maintain accurate records while protecting patient privacy and confidentiality at all times

How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

Selection Criteria: 

1.     Proven relevant experience in admissions and bookings processes

2.     Experience with computerised patient administration systems

3.     Sound knowledge of NSW Health Waiting Time and Elective Surgery Policy

4.     Experience in a customer service role demonstrating effective interpersonal skills

5.     Demonstrated ability to work productively within a team, and to work autonomously when required

6.     Demonstrated time management and organisational skills to manage competing priorities

7.     Demonstrated understanding of Medical Terminology

Requisition ID: REQ639489
Applications Close: 2nd April 2026

Need more information?

·       Find out more about applying for this position.

·       Review the detailed Position Description for insights into role requirements and criteria.

·       Explore the selection process, employment checks, outcomes and notifications.

·       For inquiries about the role, contact Majda-Lin Azar on MajdaLin.Azar@health.nsw.gov.au.