Team Leader Patient Liaison Officers

• Strong Medicare billing and public hospital revenue expertise

• Exceptional time management with ability to manage complex queries

• Lead a high-performing team in Australia's largest health precinct

Lead, mentor and build a high-performing Patient Liaison team while driving service excellence, patient experience and revenue optimisation in a complex hospital environment.

Employment Type: Temporary Full Time (Up to 01/10/2027)
Position Classification: Health Manager Level 1
Remuneration: $46.05 - $61.27 per hour
Hours Per Week: 38
Location: Westmead Hospital

Where you'll be working
At Westmead Hospital, you'll join a dynamic and collaborative environment dedicated to delivering exceptional patient care and supporting positive health outcomes for our diverse community. This key leadership role sits within a team that values innovation, continuous improvement and service excellence, while playing an important part in supporting the hospital's revenue sustainability and patient experience objectives.

·         Work within one of NSW's leading tertiary referral hospitals

·         Lead a dedicated team supporting patients, clinicians and key stakeholders

·         Collaborate across clinical, administrative and revenue-focused services

·         Contribute to initiatives that improve patient journeys and organisational performance

·         Be part of a culture that values teamwork, inclusion, growth and continuous improvement

What you'll be doing 
As the Team Leader Patient Liaison Officers, you will provide leadership, direction and operational oversight to the Patient Liaison Team, ensuring high-quality service delivery, patient engagement and revenue outcomes aligned with NSW Health policies and strategic priorities.

·         Lead, coach and develop Patient Liaison Officers to achieve service, patient and revenue objectives

·         Coordinate and manage a 7-day rotating roster to ensure consistent patient liaison coverage across Westmead Hospital

·         Build strong relationships with clinicians, administrative teams and external agencies including Medicare, private health insurers, DVA, CTP and WorkCover

·         Drive continuous improvement, quality assurance activities and best practice patient liaison processes

·         Monitor and utilise patient administration and revenue systems to support accurate charging arrangements, entitlement management and revenue optimisation

How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

Selection Criteria: 

1.     Demonstrated experience in staff management with the ability to lead team performance to achieve service goals.

2.     High level communication skills (written and verbal) and interpersonal skills.

3.     Demonstrated knowledge of NSW Health computer systems, such as Health Roster, PBRC, Revenue Toolkit and the Revenue Dashboard.

4.     Proven strong negotiation, problem solving, conflict resolution and delegation skills

5.     Strong experience in rotating roster preparation

6.     Demonstrated ability to prioritise competing demands and achieve customer focused results

7.     Ability to drive continuous improvements, prepare local procedural documents, educate staff and ensure adherence to NSW Ministry of Health Policy

Requisition ID: REQ688870
Applications Close: 20th October 2026

Need more information?

·         Find out more about applying for this position.

·         Review the detailed Position Description for insights into role requirements and criteria.

·         Explore the selection process, employment checks, outcomes and notifications.

·         For inquiries about the role, contact Elizabeth Hunt on Elizabeth.Hunt@health.nsw.gov.au