Switchboard Operator - Targeted
Be the welcoming first point of contact in a hospital committed to Aboriginal and Torres Strait Islander inclusion and community wellbeing.
Employment Type: Permanent Part Time
Position Classification: Telephonist Level 3
Remuneration: $36.63 – $37.23 per hour + 12% Super + Salary Packaging
Hours Per Week: 11.25
Requisition ID: REQ639845
Closing Date: Monday, 16 February 2026
Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.
About Singleton Hospital
Singleton District Hospital is a heritage-listed facility that has proudly served the local community since 1907. Formerly known as Dangar Cottage Hospital, it was the first permanent hospital in the Upper Hunter region and continues to play a vital role in delivering quality healthcare services.
The hospital provides a wide range of services including 24-hour emergency care, inpatient and maternity services, allied health, dialysis, medical imaging, pathology, physiotherapy, occupational therapy, podiatry, social work, speech pathology, orthopaedics, surgery, women’s health, and virtual care.
About the Role
An exciting opportunity exists for a motivated and customer-focused Telephonist Level 3 to join the team at Singleton Hospital.
The Telephonist is responsible for operating the hospital switchboard, managing incoming and outgoing calls, and coordinating emergency paging systems including cardiac arrests, trauma alerts, and security requests. The role also involves clerical duties and delivering a professional, courteous, and efficient service to patients, visitors, and staff.
The switchboard is located at the Reception Desk within the Emergency Department and serves as the primary point of contact for the hospital.
Hours: 5 days/fortnight 1630-2100 (60-minute break)
Roster: Participation in a 7-day rotating roster covering a 24-hour service may be required.
Selection Criteria
We are seeking candidates who demonstrate:
- Experience operating hospital switchboards and paging systems
- Ability to assist staff and clients in a high-volume environment
- Excellent communication skills with the ability to remain calm, clear, and courteous in all circumstances
- Willingness to work across a rotating roster, including all shifts
Why Join Hunter New England Health?
Hunter New England Health offers meaningful work in a supportive environment, located in beautiful regional communities.
Benefits include:
- Proximity to shopping and local services
- Allocated Days Off (ADO) for full-time employees
- Four weeks annual leave (pro rata for part-time employees)
- Paid parental leave (subject to eligibility)
- Salary packaging up to $11,600 plus novated leasing
- Fitness Passport for you and your family
- Employee Assistance Program (EAP) for staff and family members
- Opportunity to collaborate with a diverse range of clinical and non-clinical professionals
Requirements:
- Participate in a 7-day roster working across all shifts cover a 24-hour day.
Additional Information
- An eligibility list will be created for future permanent or temporary full-time and part-time vacancies
- To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
- We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
The Welcome Experience
The Welcome Experience helps you and your family connect with local people and resources, making it easier to settle in and feel at home in your new community. Learn more at www.nsw.gov.au/welcomeexperience
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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